Risk investigator at the Amazon Alexa team is responsible for detecting and remediating risk items related to Security & Privacy, Policy Violation and Customer Trust in 3P products (devices and skills).
They are custodians of the high-quality bar Amazon has for its digital offerings. They are excellent individual contributors capable of taking up problem solving tasks by reaching out to the domain / speechlet teams and SA / BDs with minimal help.
They would be responsible for understanding the product in detail, and understand the JSON logs and understand different types of errors occurred in the Alexa platform.
Key job responsibilities
Ability to understand the potential risks of Security & Privacy, Policy Violation and Customer Trust in AVS products.
Use software tools for data capture and comply with the processes of the organization on a daily basis.
Work with stakeholder teams customer experience, domains, platforms, tech, products, marketing, business development, solution architects to mitigate bad customer experience and raise the quality bar of AVS products.
Evaluate and implement Standard Operating Procedures for use in evaluation of AVS products, documentation and training to help team members execute.
Ability to clearly articulate the outcome of the investigation to help team provide feedbacks to the world’s leading device-makers and design.
Excellent communication, presentation skills and very detailed-oriented.
Comfortable with capturing results, communicating and escalating failures, providing individual status reports, adhering to Productivity and Quality base lines.
Raising all failures / doubts related to mitigating customers risks and closing the same within SLA’s.
Own the daily targets against internal and external dependencies.
Comfortable working in a fast paced, highly collaborative, dynamic work environment and deal with ambiguity.