UAE - Senior Analyst - CCT
Standard Chartered
Chennai, India, ASEAN & South Asia
1d ago

UAE - Senior Analyst - CCT-(1900002862)

Primary Location

ASEAN & South Asia-India-Chennai

JOB PURPOSE

oTo perform service operations activities that supplements to the frontend request placed by the client

oTo manage the generic mailbox of the bank and other activities like client CEMS request checker.

oTo perform survey calling activity and update MIS appropriately

oTo maintain records / MIS of the types of error and the issues and all complaints handled.

oAdhere to Key deliverables with focus on

oESAU Plan

oRequest resolution within SLA

People

  • Identify at least 1 successor for all critical roles that one handles and all reports / MIS that one sends
  • Environment / sustainability"
  • Work jointly with team and all Units towards achievement of Organizational Objectives
  • Unplanned offs
  • Complete assigned requests within TAT
  • Customer Experience& Productivity :

  • Ensure the stake holder mails are reverted within target turnaround time
  • Ensure TAT is adhered as per pre-agreed SLA on Requests / Complaints / TL Calls / Static data calls / KYP / Emails handling / CEMS and Non CEMS activities / VOC, any adhoc requirement.
  • Minimum productivity of 90% to be achieved
  • Process Improvements & RCA
  • Flexibility
  • Audit Controls and Costs Weightage 5%

  • Ensure adherence to all Group policies &
  • Procedures.

  • Ensure adherence to local laws & respect the
  • Community within which we operate.

  • Ensure that all KYC and Anti-Money Laundering
  • Policies’ are well known and followed.

  • Ensure timely completion of all Mandatory E-Learning modules and LINQ CIBs are acknowledged.
  • Ensure correct & timely updation of leave on the PeopleSoft portal.
  • Apply
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