IDP Education Limited is an ASX listed company that is 50% owned by 38 Australian universities and headquartered in Melbourne, Australia.
IDP’s core business lines include student placement to Australia, US, UK, Canada and New Zealand institutions, English-language testing and training.
We are setting out to be the world's leading platform and connected international student community through building tons of new products to put our customers at the heart of everything we do.
For over 45 years our global network of 93 offices has been helping students to achieve their goals through studying abroad.
By pursuing a global education at the beginning of their careers, we help them experience life-changing opportunities. For more than 2,000 employees in more than 50 countries, IDP Education is a specialist employer of choice in major cities across the globe.
If you share our passion in helping people to pursue their dreamsthrough education and thrive in an innovative agile digitalculture, then come and join us as we undergo our digital revolution.
Responsibilities : Handling outbound calls Speaks professionallyRespond to basic student queriesHave basic understanding of education industryResearch required information using available resourcesHandle and address customer complaints / issuesClassify the calls based on their importance as per definedcriteriaIdentify and escalate priority students Follow up customer calls where necessary Requirements : Bachelor (or above) qualification 1-2 years of call handling experience with at least 6 months in an outbound experience in call centreProficient in relevant computer applications Knowledge of customer service principles and practicesCustomer service experienceKnowledge of administration and clerical processes a3tGn8tVmr6B5jaICoXfFy