Job Title : Senior Analyst IT (OIM) #076329
If you desire to be part of somethingspecial, to be part of a winning team, to be part of a fun team - winning isfun.
We are looking forward to a Senior Analyst IT (OIM) in Eaton’s EnterpriseIT, basedin Pune, India.
In Eaton, making our work exciting,engaging, meaningful; ensuring safety, health, wellness; and being a modelof inclusion & diversity are already embedded in who we are -
it’s in ourvalues, part of our vision, and our clearly defined aspirational goals.
effectively and efficiently resolving or escalatingsubmitted support issues, within established SLA targets and to thesatisfaction of the customer(s).
performing Root Cause Analysis and ProblemManagement activities within the guidelines of IT Service Managementprocesses.
Must be self-directed, makequality decisions, need little supervision, deal with ambiguity and solveproblems effectively, and be interested in advancing the current capabilitieswith relevant and practical ideas.
Your essential responsibilities :
A.Investigates, analyzes, diagnoses, and recovers from Oracle IdentityManager (OIM) application related Incidents, performs Root Cause Analysis, andexecutes the standard Problem Management process.
B.Operates in an (OIM) development role in response to project needs andenhancement requests
C.Interacts directly with internal customers while maintaining the highestdegree of customer service.
D.Interacts with other IT support teams, including key suppliers, tocollaborate on issue resolution and to escalate when appropriate.
E.Maintains issue and resolution information within the service deskdatabase.
F.Maintains in-depth knowledge and understanding of the solutionarchitecture. Contributes to and maintains the base of EIAM knowledge throughdocumenting and updating internal procedures and technical specifications, suchas architectural diagrams, design documents, and process-related materials.
G.Evaluates, tests, and installs patches in multiple environments(development, QA, production).
H.Assists in disaster recovery / business continuity tests anddocumentation.
I. Provides maintenance support of the EIAMrequest catalog, roles, and rules.
J.Support access provisioning and certification processes to ensureregulatory compliance and operational efficiency.
K.Maintains relevant skills through education and training opportunitiesand programs and stays current with industry trends.
Yes! Because you are the one we are looking for, we hope to hear from you now!
We make what matters work. Everywhere you look from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day you’ll find one thing in common.
It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable.
Because this is what matters. We are confident we can deliver on this promise because of the attributes that our employees embody.
We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.
Job : Information Technology
Region : Asia Pacific
Organization : Corporate Sector
Job Level : Individual Contributor
Schedule : Full-time
Is remote work (i.e. working from home or another Eaton facility) allowed for this position? : No
Does this position offer relocation? : Relocation from within hiring country only
Travel : No