Position Type : Full time
Type Of Hire :
Experienced (relevant combo of work and education)
Education Desired :
Bachelor of Computer Science
Travel Percentage :
JR96257 Head / Director Command Center
At FIS, you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology.
Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.
About the team :
The Mainframe Command Center team is a 24x7 team operating from Pune and Bangalore. The team consist of Mainframe Command Center, Open Systems Command Center and Batch Scheduling.
It is a Level 1 monitoring team that monitors all data centers across the globe. The team monitors alerts, job abends, raises tickets, takes level 1 remediation steps and escalates to the issues to Level 2 teams.
With the recent acquisition of Worldpay, this team will also be at the forefront of integrating activities of our combined organization
What you will be doing :
As a Mainframe Head Command Center, you will direct and control the activities of the production support functional area in one or more data centers through several managers and senior managers.
Has overall control of planning, staffing, budgeting, managing expense priorities and recommending and implementing changes to methods.
Responsible for managing team size of more than 80 direct and indirect reports.
You will be accountable for setting up a knowledge driven Command Centers in multiple locations
Leads development of innovation and strategic direction in application theories / principle concepts for a wide variety of production support issues.
Provides lead representation for the Production Control area containing detailed information for outage situations with internal / external clients.
Assesses risk and manages activities affecting the production environment.
Provides direct internal and external customer support for system availability and service delivery.
Manages timely processing of daily production batch jobs running on multiple scheduling systems.
Leads and develops Production Support Supervisors and / or technical support personnel to ensure career growth and achievement of organizational goals including interim and annual performance reviews.
Provides detailed production support information for internal / external clients and deals effectively with issues that are complex, confidential and sensitive in nature.
Researches and evaluates new products and systems that could meet data center needs and coordinates installation and testing of operating system hardware and software.
Monitors Command Center access and security procedures.
Makes personnel decisions including hires, promotions and disciplinary actions.
What you bring :
More than 15 years of production support or Command Center operations experience with at least six years leadership responsibility.
Knowledge of mainframe and / or open systems operating systems and strong technical understanding of data processing, both mainframe and open systems.
Knowledge of banking applications and their inter dependencies
Proven project management and excellent communication skills and demonstrated customer-focused leadership ability.
Excellent customer service skills that build high levels of customer satisfaction for internal and external customers.
Added Bonus if you have :
Good to have Scheduling and Control M experience
What we offer you :
A range of benefits designed to help support your lifestyle and wellbeing
A multi-faceted job with a broad spectrum of responsibilities
A modern international work environment and a dedicated and innovative team
A broad range of professional education and personal development possibilities FIS is your final career step!
A work environment built on collaboration, flexibility and respect
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