Lead Associate - Access Monitoring Specialist
Genpact
Hyderabad, India
3d ago

Responsibilities

  • Support the technical requirements of existing monitoring services, while executing business plan objectives to achieve strategic goals
  • Contribute to the development of best in class, leading monitoring systems and tooling capability
  • Provide technical support by monitoring the Enterprise Infrastructure by utilizing the existing monitoring systems
  • ITIL awareness, Strong skills in enterprise monitoring technologies
  • IT monitoring / alerting (environment / element management) experience in operations
  • Good understanding about application of various statistical tools in data analysis and Problem solving
  • Experience in the tools like Service Now, and monitoring systems and strong understanding of SLA’s
  • Working with Incident, Change, and Problem management to define and implement processes
  • Working with support groups to define technology services and implement them in the Service Catalogue
  • Experience in managing and delivering internal monitoring support functions
  • Experience preparing technical reports by collecting, analyzing, and summarizing information and trends
  • Solid understanding of Microsoft Operating Systems
  • Experience in preparing reports using multiple tools like MS Office
  • Qualifications we seek in you!

    Minimum Qualifications

  • Bachelor's Degree required
  • Preferred qualifications

  • Good Interpersonal skills.
  • Possess good verbal and written communication skills.
  • Report this job
    checkmark

    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    Apply
    My Email
    By clicking on "Continue", I give neuvoo consent to process my data and to send me email alerts, as detailed in neuvoo's Privacy Policy . I may withdraw my consent or unsubscribe at any time.
    Continue
    Application form