Technical Support Specialist
Philips
Bangalore, Karnataka, India
3d ago

In this role, you have the opportunity to

Be a part of the Global L2 TSS team. You should be a subject matter expert who provides detailed support to incident team for the resolution of escalated cases.

Work on problem management process to prevent Incidents from happening and to minimize the impact of Incidents that cannot be prevented

You are responsible for

  • Bring support-services thinking and mind-set into all aspects of problem escalations
  • Become key partner with our SCS team for continually L2 competency enhancements
  • Good understanding on Information technology components
  • Analyzing & troubleshooting various hardware components (compute / storage / Network) issues quickly and effectively that can be administered remotely
  • Work with Health Care Information Technology Products and Infrastructure
  • Make the most of your technical and analytical skills to troubleshoot IT solutions at any level (HW, SW, Database, Network)
  • When required escalating to R&D keeping the Incidents technical responsibility during escalation phase.
  • Work cooperatively with Service Innovation team to help building a commercialized solution to be deployed
  • Work cooperatively with other technical teams within the region to provide tools and processes to help preventing common problems.
  • Collect technical information and execute population of the Known Error Database.
  • Address complex problems within multi-departments and / or cross-functional areas.
  • Monitor incoming case volumes and react to problem trends and critical issues by working with the Incident managers to develop a resolution plan.

    You are a part of

    You will be part of global L2 TSS team, and you are expected to support NA customer based on the follow the sun model.

    To succeed in this role, you should have the following skills and experience

    University Degree / Master Degree or equivalent in IT, technical field, or a related field

  • More than 7 years of experience from Incident management, Problem Management, Service Engineering, Integration or Implementation of software solutions preferably in Healthcare IT industry
  • Advanced Technical skills on OS
  • Troubleshoot client server , PACS and advanced technical skills on OS.
  • Understand medical Standards : DICOM and Health Level Seven (HL7), Integrating the Healthcare Enterprise and Radiology Workflow
  • Understand Network protocols and technology
  • Strong Ability to collaborate with internal and external stakeholders
  • Strong Team player
  • Good Flexibility and positive attitude towards changes
  • Excellent verbal and written English language skills
  • In return, we offer you

    A path towards your most rewarding career. Succeeding in this role in a complex environment will open many doors for your long term career, in other areas in Philips or otherwise.

    We also believe that we are at our best as a company when you are at yours as a person. Thus, we offer competitive health benefits, a flexible work schedule and access to local well-being focused

    activities.

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