Svc Info Developer III (00S46H)
DXC Technology Company
Chennai, Tamil Nadu , India
4d ago

Job Description :

Application Support SME / Lead (MS Dynamics)

Skill set Requirement :

  • Should have 7-10 years of experience in Microsoft Dynamics 365, AX and CRM data model, designing, creating, customizing and configuring
  • Experience troubleshooting Level 2 issues with MS Dynamics CRM, AX
  • Maintaining Microsoft Dynamics AX environment (Upgrade, Refresh, Release)
  • Building applications on Microsoft Dynamics 365 Portals is an added advantage
  • Design, development, installation and configuration of medium and complex Dynamics CRM solutions using core CRM capabilities, Data model and Flows
  • Expert in Dynamics CRM entities, workflows, configurations, SharePoint integration, Reporting, Dashboards and Web Resources
  • Experience in using Web APIs
  • CRM Client side scripting (JavaScript).
  • Integration with other third party applications using Autosys, SharePoint (Document Management System).
  • Good to have knowledge on Data migration and integration using Dynamics CRM tools (SSIS, Power BI)
  • Required to demonstrate credibility with the client
  • Roles and Responsibility

  • Should be flexible to work in US shift hours and 24 x 7
  • Need to manage small team and Shift schedule
  • Ability to demonstrate excellent problem solving, analytical and interpersonal skills
  • Reproduce technical problems, diagnose causes, identify temporary and long-term solutions and communicate status updates to clients.
  • Should have good Communication Skills
  • Candidate shall be familiar with ITIL process.
  • Generation of Knowledge based Article
  • Knowledge of Analyzing ticket on periodic intervals & providing action items for improvement
  • Working out improvements strategies with customer based on their working, process followed, environment used, etc.
  • Identification of Knowledge gap & suggesting training to users
  • Managing Documentation for Support
  • Reporting of Status along with SLA
  • Working with In-house quality team & ensuring quality parameters to be maintained
  • Apply
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