Junior Client Servicing Executive
Hubstaff
Kolkata, West bengal, India
5d ago

Responsibilities

Understanding the products and services provided by the company.

Preparing company policies and procedures.

Developing training lessons with service delivery systems.

Resolving customer complaints and queries.

Providing detailed information to customers.

Offering exceptional customer service and satisfaction.

Taking feedback from the customers.

Contributing the work to the companys knowledge base.

Maintaining a healthy relationship with the clients.

Skills

Good knowledge of managing the performance of the team.

Exceptional verbal and written communication skills.

Understanding and working knowledge of Customer Relationship Management software such as Salesforce, ZOHO, etc.

Phenomenal conflict-resolution skills.

Ability to meet deadlines and prioritize

Outstanding interpersonal and organizational skills.

Excellent phone etiquette and active listening abilities.

A quick learner and exceptional ability to make decisions.

Logical Understanding of problem statement

Communicating complex things in simple terms

Analytical thinking

Breaking big problems into smaller ones and communicating

Report this job
checkmark

Thank you for reporting this job!

Your feedback will help us improve the quality of our services.

Apply
My Email
By clicking on "Continue", I give neuvoo consent to process my data and to send me email alerts, as detailed in neuvoo's Privacy Policy . I may withdraw my consent or unsubscribe at any time.
Continue
Application form