Understanding the products and services provided by the company.
Preparing company policies and procedures.
Developing training lessons with service delivery systems.
Resolving customer complaints and queries.
Providing detailed information to customers.
Offering exceptional customer service and satisfaction.
Taking feedback from the customers.
Contributing the work to the companys knowledge base.
Maintaining a healthy relationship with the clients.
Good knowledge of managing the performance of the team.
Exceptional verbal and written communication skills.
Understanding and working knowledge of Customer Relationship Management software such as Salesforce, ZOHO, etc.
Phenomenal conflict-resolution skills.
Ability to meet deadlines and prioritize
Outstanding interpersonal and organizational skills.
Excellent phone etiquette and active listening abilities.
A quick learner and exceptional ability to make decisions.
Logical Understanding of problem statement
Communicating complex things in simple terms
Breaking big problems into smaller ones and communicating