CRM Specialist.
KUDELSKI SA
Bangalore, India
33d ago

Mission

To complete our Enterprise Business Applications Team, we are looking for a multi-talented team member in order to support and develop our different Dynamics CRM instances.

This role is diverse in activities and requires to possess strong administrator and development experience as well as good functional skills and a pro-

Business approach in issue solving.

Responsibilities

  • Maintain test & production Dynamics CRM Online environments for the company.
  • Implement new developments and change requests based on Business needs for both Sales and Service operations.
  • Apply test and validation best practices with solutions deployment across Development, Configuration, User acceptance test and Production CRM instances.
  • Work in close collaboration with Business stakeholders on all aspect of the CRM customization and adaptation to NAGRA Business specificities
  • Assist CRM end-users in their daily operations. Provide solution to common entity access issues.
  • Handle all aspect of CRM user licences affectation across instances.
  • Anticipate upcoming CRM Online updates per Microsoft roadmaps publication and other communications channels.
  • Create documentation on cases resolution in order to facilitate knowledge sharing with team members.
  • Update job knowledge by studying new state-of-the-art development tools and customization techniques inherent to Dynamics CRM.
  • Propose improvements in order to support internal customer needs in an efficient manner.
  • Indicative Profile : Must :

    Must :

  • Bachelor level in computer science or above.
  • Strong experience (3-5 years) on Microsoft Dynamics CRM (On premise and online).
  • Good programming skills. Fluent in Javascript.
  • Knowledge of XRM, XML and HTML.
  • At ease with tools like XRM Toolbox, Microsoft SDK, Customer Engagement Developer Guide, MSCRM ToolKit.
  • Experience in CRM integration with Dynamics AX ERP and other Microsoft platforms like Sharepoint online.
  • Capability to collect and synthetize information in comprehensive documentation.
  • Good team player, efficient communicator (written and spoken), able to learn and share knowledge.
  • Resistant to stress, capable to handle several tasks and deliveries. Ability to work with EU and occasionally US time zones.
  • Motivated to learn and apply new technologies. Proactive in proposing new ideas and solutions.
  • Desirable :

  • Prior work experience in a global, multi-cultural company.
  • Experience in Dynamics AX
  • Knowledge of the Azure ecosystem, ADFS, O365
  • Experience with iPaaS Cloud tool like Scribe online
  • Experience with business process modelling
  • Experience in JAVA Language programming
  • Prior Customer service experience
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