COMPANY OVERVIEW AND CONTEXTIDP Education Limited is an ASX listed company that is 50% owned by 38 Australian universities and based in Melbourne, Australia.
IDP’s core business lines include student placement to Australia, US, UK, Canada and New Zealand institutions, English-language testing and training.
Our brand values recognise our expertise, quality, caring, integrity and the communities we work within.We strive to continuously develop our dynamic, inclusive work places, we encourage and celebrate cultural differences and views, and we provide opportunities for personal, professional and career development.
IDP Education is also a proud co-owner of IELTS (International English Language Testing System). IELTS is jointly owned by British Council, IDP : IELTS Australia and Cambridge English Language Assessment.
Since its launch in 1989, IELTS has become the world’s most popular high-stakes English language proficiency test.POSITION PURPOSEPrimary Objective : To provide professional and quality counselling service that exceeds customer and client expectationsTo achieve student invoice target by intake and assigned destinationSupport execution of the destination wise activity calendars to deliver pipeline leads and conversion targets by intake.
Build strong client support through 100% compliance of application processes.Be a productive and effective member of office team and support Office Manager through exhibiting a collaborative operating style thereby building team spiritEffectively implement global priority projects at country / officeBusiness Acumen Knowledge on Destination Education SystemEnsure delivery of high level of service to students and Destination client institutionsStudent Services Provide authentic, un-
biased and updated information on Destination institutions and courses and IDP servicesEnsure that students are aware of IDPs roles and responsibilities and limitations with respect to securing admissions and student visa approvalAdvise students to enroll for IELTS through IDP and provide information on IELTS score requirements for relevant institution and courseCounsel student walk-
ins in reasonable time frame; prioritize students with appointmentsTrack and respond to all email queries in 24 hoursEmail and courier all relevant information, documents and brochures to students who did not reside in branch office city within 24 hoursEnsure that each lead and contact receives appropriate follow upAttain institution offer letter for student effectively in the shortest period of time (office interview program, road-
show, scan application, courier application)Ensure that all institution applications are processed efficiently with the appropriate documentation and certification followed by prompt follow up processesEnsure that students are informed about the institution application status and the offer / reject letter is forwarded promptlyEnsure that students attend visa seminars and assessment on timeEnsure that students and parents receive detailed counselling on the process and documentation needed to apply for Destination student visa as per the updated guidelines provided of Destination High Commission / Embassy.
Ensure that students prepare visa documents in a correct manner and timely as per their level of study and intake start date.
Ensure that relevant number of students are identified for fee payments in keeping with branch office invoice targetsEnsure that fee payments are made in accordance with institution fee payment policy and that students are aware of institutions refund policyEnsure that invoices are triggered as soon as Confirmation of Acceptance for studies is receivedEnsure that no invoices are withheld for the following months targetsAssist students on shore services such as accommodation and airport reception bookingsEnsure that students receive information on orientation program and all other support services provided by Destination client institutionsMaintain high degree of confidentiality of student information.
Contact details especially must not be forwarded without prior consentDestination Client services Develop sound professional rapport with Destination client institution representativesEnsure that the team has an appropriate list of students for clients to meet at in-
house interview programsEnsure appropriate conversions from applicants to invoices for institutionsKeep updated information on status for each student who has applied to the client institutionPeople Build a performance driven culture Marketing Document IDP student testimonials for in-
ensure that newsletters, updates changes at institutions and are circulated to all staff and appropriately archived for future referenceLiaise with institutions for unprecedented delays in offer letters, CAS and ATAS CertificatesLiaise with banks and other financial institutions for any clarification on documents submitted for visa purpose PERSON SPECIFICATIONEssential requirements : Bachelor (or above) qualificationStrong knowledge of destination and local education systems5-
6 year counselling experience preferably in the education industryAbility to multitask under pressure and meet deadlinesVisible orientation towards having high quality service as integral part of work ethicsComputer skills including, Word, ExcelFluent in English -
written and verbalStrong problem resolution skillsExperience in working with CRM systems will be desirableGood communication skills -
written and verbal (English) skillsbOaJx0IZSr6yQqaICoXfFy