Customer Support executive
CloudStuff Technology Pvt Ltd
Gurgaon , India
11h ago
source : Cutshort

Trackier is 3 years old venture under Cloudstuff Technology Pvt.

Ltd.

As part of Cloudstuff s Customer Success team, you'll be responsible for ¢ Developing and maintaining relationships with a robust customer base of the world s top companies in mobile advertising.

¢ Strategizing with customers for deeper utilization of, and success with, the Trackier's service.

¢ Owning / managing your book of business & building strategies to trigger and drive business growth opportunities.

¢ Engaging and coordinating internal groups as well as partners, as needed, to meet revenue targets & to maximize customer retention and adoption.

¢ Coordinating onboarding, training, quarterly / annual business reviews and serve as a liaison with customers regarding new product launches & opportunities.

¢ Maintaining current knowledge of the Mobile industry, competitive research and an understanding of the customer's business challenges and industry trends.

¢ You are the key to strategic relationship management with our most important customers.Requirements ¢ Knowledge of, or experience with performance-based, mobile advertising campaigns.

¢ Experience working with data-driven sales strategy, managing up-selling / cross-selling opportunities & working with revenue targets.

¢ Extraordinary interpersonal communication and presentation skills.

¢ Outgoing, positive, and energetic personality - this role requires our customers to like you, a lot.

¢ Solid customer service experience and a consultative mindset.

¢ Ability to pick-up, learn and quickly become knowledgeable in SaaS tech concepts.

¢ Motivated self-starter, always one step ahead.

¢ Experience working in a scrappy startup type environment.

¢ Ability to work trade shows and conferences with the potential to travel.

¢ Bachelor's degree or MBA preferred.

Skills : - Technical support, Customer Relationship Management (CRM), Sales Operations, Customer Service and Customer Success

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