Service Operation Engineer IP
Gurgaon, Haryana, India
1d ago


  • 5 to 7 Years experience in core network operations preferably in Core IMS, HLR & HSS
  • O&M and Optimization of Core network including SDM(NTHLR), Cloud, SBC, TAS, CFX and Routers.
  • Operations & Maintenance of Core IMS Network including troubleshooting, monitoring, tracing on interfaces such as Wireshark or internal system traces and logs
  • Hands on experience on SDM(NTHLR),SBC, TAS,CFX, Router, NT HLR.
  • Experience with Interfaces and Protocols such as SIP, DIAMETER, DNS, ISUP, MAP, INAP, CAMEL, etc.
  • Spare management.
  • Customer Complaint Handling and first level Wireshark trace capturing and analysis.
  • Exposure to 4G VOLTE & LTE network with call flow and protocols used.
  • Escalation / Emergency Handling
  • Co-ordinating with GDC, Care, Planning and Customer, knowledge of raising trouble ticket process, emergency handling mechanism, regular updates to customers
  • Multi-vendor Core NW exposure and experience such as Alcatel, Nokia, Ericsson, Huawei IMS, etc.
  • Able to engage customers on technical front and contain escalations on ground level
  • Willing to work in after-office hours as per need / emergency
  • Working knowledge of Linux & Unix
  • Qualifications Education - B.Tech / BE in ECE, Computer Science, IT and instrumentation

    Good interpersonal skills

    Good Spoken and Written Skills and team player attributes

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