Deputy Manager-CSS
Schneider Electric
Gurgaon, India
4d ago

Job Description- CSS PERSONAL DATA Name Position Title Client Support Specialist (CSS) Jobcode DRB4 Department EU Client Management Team, ESS Direct Leader's position title CM Directors ROLE SUMMARY To be the first tier of support for our Internationally based client management team.

The ideal CCS candidate will be a motivated individual who has excellent internal customer support and data handling skills.

With excellent verbal and written English capability, the CSS will support our global energy procurement programs by taking on and delivering to a first class standard all the fundamental administrative functions neccessary to enable our Client Management team to focus on strategic and commercial activities with our clients.

With regular interaction with internal colleagues, other teams and systems the CSS will focus on delivering in a reactive way to internal helpdesk requests and proactively over time finding ways to increase efficiency in the delivery of such with local colleagues in India.

ROLES AND RESPONSIBILITIES The main responsibilities include : CM Team Support : Supporting in client on-boarding / invoice collection report to be checked and managed Coordinate receipt of invoices, identify abnormalities and follow up Backup support Administrative assistance and support to free up time and energy to focus on our clients directly 2.

Systems : CBMS : - CBMS Account maintenance - Add account requests - DRRs, bespoke account related requests - Client information, Active / Deactivate Accounts settings

  • Invoice Queue Management resolution if requested from data team Account Maintenance updates
  • Invoice Checklist Maintenance
  • Rate Change Notifications
  • Posting of Projects, Savings, Documents and Variance Exception Notices (VEN)
  • Letter of Authorization (LOA) Preparation / posting to RA RA : - Projects, savings, recommendations update - Target : 100% correct data and 98% invoice participation - User setup - Standard RA reports Others : Ad Hoc project support Specialized Assignments from CM team Custom report generation Usage forecast, review of analyst provided budgets Support other team members effectively (data team, CSA / CA) while ensuring quality of the output Required qualifications (education, language, skills, experiences) : Education : BA Language requirement : English Excellent Skills : teamwork analytical skills punctuality excel - user level working experience 2-5 years team leader / any leadership experience is a plus COMMON ROLES AND RESPONSIBILITIES 1.
  • Beyond the above activities Employee is required to prepare all additional, planned or ad hoc activities, which have been requested by their direct leader.

    2.) The Employee, as a member of the Schneider team, will make all the necessary efforts to reach their defined annual objectives for the business.

    3.) As the member of the organisation, the Employee, will become familiar with and apply the core Schneider values in the way the work and conduct themselves each day.

    4.) In course of his work she / he is obliged to follow the relevant paragraphs of the Labor Code, Union Contract and Labor Safety Rule and as well the regulations of the inner orders and rules of the company.

    Qualifications Post Graduation Schedule : Full-time Req : 0082I7

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