IT Help Desk
XL Dynamics India Pvt Ltd
Navi Mumbai
13h ago

KEY RESPONSIBILITIES :

  • Providing technical and diagnostic support for all hardware / software problems.
  • Maintaining overall ownership of user’s issue & service ensuring resolution within agreed service levels.
  • Managing the help-desk system by recording appropriate information for fault incident and resolving the fault from a remote location or by accessing the user’s desktop.
  • Managing service requests, software installations, new computer setups, upgrades, etc.
  • Supporting the following technologies : Microsoft Office 2007 products Word, Excel, Access, Internet Explorer, Windows 7 / 8, desktops, laptops, printers, networked copiers, NICs, basic LAN / WAN connectivity and others as assigned.
  • Troubleshooting network related issues.
  • Troubleshooting login and domain related issues.
  • Troubleshooting operating system and general software related issues.
  • Recording escalations from employees and notify the IT head on any operational escalations and complaints.
  • Resolving the queries in accordance with help-desk escalation process.
  • SKILLS / EXPERTISE :

  • Mandatory knowledge on N+ (Network Support) and A+ (Basic Computer).
  • Should have experience in TCP / IP and general networking.
  • MCSE & CCNA certification will be preferred.
  • Knowledge of multiple desktop programs, configuration and debugging techniques.
  • Strong communication skills effective verbal and written communication skills in English.
  • Ability to exercise judgement within procedures and practices to determine appropriate action.
  • Sense of urgency and ability to manage and prioritize multiple work requirements to meet deadlines.
  • Must be self-managed, responsive and dedicated to customer support.
  • Ability to work independently and in a team environment.
  • Note :

  • We are not looking for software developer, Java, SQL, C++ and software tester. Hence, we would not consider the candidates who know the languages listed even if they hold an IT Degree.
  • Candidates with B.E in any other stream can apply if they have done relevant hardware and networking course.
  • This position is open only for male candidates willing to work in Night shifts.
  • We do not have rotational shifts.
  • We welcome candidates based out of Mumbai. Initial relocation support in the form of travel and accommodation reimbursement will be provided to candidates who have been offered employment, as per the company policy.
  • The complete recruitment process may take the entire day; candidates are therefore requested to plan out their schedule accordingly.
  • Candidates who have already appeared for our selection process in the last 3 months are not eligible for this opening.
  • Apply
    Add to favorites
    Remove from favorites
    Apply
    My Email
    By clicking on "Continue", I give neuvoo consent to process my data and to send me email alerts, as detailed in neuvoo's Privacy Policy . I may withdraw my consent or unsubscribe at any time.
    Continue
    Application form