Manager - CBG Ops/Senior Manager-CBG Ops
DBS Bank
24d ago

Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation.

In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.


  • Manage and control operational related functions of Payments processing
  • UPI / IMPS / Billdesk related transaction reconciliation with NIL GLAO break and account oversight
  • Ensure Charge bank claims are raised with NPCI as per timelines and meet required SLA / TAT
  • Ensure that transaction ageing analysis for pending reconciliation entries are tracked and processed within SLA / TAT
  • Ensure that reconciliations are completed on monthly basis and risks / issue mitigated
  • Review efficiencies of processes & support Line manager in improving processes
  • Error rate to be evaluated on monthly basis and errors to be reduced
  • Identify opportunities of customer journeys and take up projects in achieving successful customer journey’s
  • Identify and explore opportunities for automation / RPA / process enhancement to drive DFNO and scalability
  • Ensure mandatory training hours are achieved and met
  • Ensure financial transactions are monitored thru maker checker within one another and to take full ownership on the same·
  • Incident / Dispute Escalation
  • Regular SOP update
  • Requirements

    1.Minimumof 3+ years of experience in similar Banking role

    2.Knowledgeon Dispute management, chargebacks, reconciliations preferred

    3.Basic Knowledge of Banking Regulation (KYC)& Internal Control Guidelines

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