Technical Analyst 3-Support
Oracle
India-Hyderabad
2d ago

Preferred Qualifications

Job Title : Technical Analyst 3-Support (90122)Amount of Travel : 0%-25%Organization Name : MySQL SupportDepartment Description : Oracle, the world's premier database company, is hiring expert technical support staff for MySQL -

the world's most popular open source database! By joining this proven team of MySQL professionals, you will assist customers in the resolution of their issues with your wide-

ranging skill set. From explaining database internals to reviewing schema design, from application architecture review to client code analysis, from best practices definition to defect analysis -

customers will look to you for assistance in addressing their needs in a timely, professional manner. You will continually exercise and grow your diverse skills as you deliver the highest quality support possible to customers.

Work location is flexible.Brief Posting Description : As a member of the Support organization, your focus is to deliver post-

sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-

sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services.

A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

Detailed Description : As a Sr. Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-

Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products.

Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and / or platforms.

Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management.

In this position, you will routinely act independently while researching and developing solutions to customer issues.Job Requirements : Job duties are varied and complex utilizing independent judgment.

May have project lead role. 4 years experience with Core products or five years experience with Applications products and have a technical degree i.

e., BS Computer Science / Management Information Systems / Science / Engineering / Math / Physics / Chemistry with a 3.0 GPA OR (for Applications) proven professional / technical experience, i.

e., demonstrating an understanding of Applications at a functional and technical level (preferably Oracle)Additional Details : Successful candidates will possess the following characteristics and qualifications : Excellent knowledge of the MySQL server (preferably MySQL Cluster) and utilitiesExperience managing MySQL in production settings3+ years C / C++ or Java software development experiencePractical experience with distributed computingUnderstanding of high availability, load balancing, and performanceUnderstanding of database engine design and implementationStrong troubleshooting skillsStrong experience with Linux development environmentsProven skills in solving complex issuesAbility to pass all levels of MySQL CertificationExcellent spoken and written communications skills in EnglishA desire to serve customers with a passionA desire to be a team player within a small virtual communityAbility to manage multiple priorities with limited supervision

Detailed Description and Job Requirements

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs.

This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services.

A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

As a Sr. Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-

Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products.

Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and / or platforms.

Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management.

In this position, you will routinely act independently while researching and developing solutions to customer issues.

Job duties are varied and complex utilizing independent judgment. May have project lead role. 4 years experience with Core products or five years experience with Applications products and have a technical degree i.

e., BS Computer Science / Management Information Systems / Science / Engineering / Math / Physics / Chemistry with a 3.0 GPA OR (for Applications) proven professional / technical experience, i.

e., demonstrating an understanding of Applications at a functional and technical level (preferably Oracle)

Oracle

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