Associate Employee Services Representative
FireEye
Bangalore, India
6d ago

Associate Employee Services Representative

  • Bangalore, India
  • Company Description

    FireEye is the intelligence-led security company. Working as a seamless, scalable extension of customer security operations, FireEye offers a single platform that blends innovative security technologies, nation-state grade threat intelligence, and world-renowned Mandiant® consulting.

    With this approach, FireEye eliminates the complexity and burden of cyber security for organizations struggling to prepare for, prevent, and respond to cyber attacks.

    Learn more about FireEye's world-class solutions and global footprint at https : / / www.fireeye.com / company.html.

    Job Description

    We are seeking a detail-oriented AssociateEmployee Services Representative to join our HR team. This role will support our HR Operations team by providing HR support for managers and employees and providing in region support.

    This role is expected to start work at 11 am IST.

    What will you Do :

    Assist in solving employee and manager queries through HR portal

    Administrate local benefits like leaves, insurance, education assistance program, car lease etc.

    Help resolve queries related to payroll, benefits, and leave of absence.

    Conduct exit interviews with employees leaving the company, providing them with pertinent and accurate information, notifying necessary health / insurance providers.

    Manage regional separation logistics.

    Help prepare separation agreements in case of involuntary exits and update Workday with the termination details

    Help resolve post exit queries from employees, liaison with internal teams to resolve the queries

    Manage the local labor compliance of the region where required

    Monitor the probation period and help resolve queries

    Review regional policy documents on a regular basis and, coordinate with stakeholders to keep the policies up to date

    Cater to basic reporting needs in Workday, excel, and PowerPoint

    Will be the Tier 1 contact to assist and resolve queries in HR Ticketing tool around Business card, Tuition Reimbursement and employment verification

    Administration of compliance trainings

    Qualifications

  • 2-4 years of Experience
  • Bachelor's degree
  • Proficiency with MS Office Suite (Outlook, Excel, Word, PowerPoint)
  • Strong attention to detail
  • Sense of urgency and customer service orientation
  • Ability to organize and prioritize work and meet deadlines
  • Ability to work independently and efficiently
  • Additional Information

  • Workday experience a plus
  • Previous experience in Ticketing tool is desired
  • Former experience in Human Resources or Service Center experience is needed
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