Practice Manager
Amazon
Hyderabad
5d ago
source : Shine

Amazon has built a reputation for excellence with recent examples of being named #1 in customer service, #1 most trusted, and #2 most innovative.

Amazon has a fast-paced environment where we Work Hard, Have Fun, Make History.

Amazon Web Services (AWS) is carrying on that tradition while leading the world in Cloud technologies. As a member of the AWS Professional Services team you will be at the forefront of this transformational technology assisting a global list of companies that are taking advantage of a growing set of services and features to run their mission-critical applications.

Professional Services engage in a wide variety of projects for customers and partners, providing collective experience from across the AWS customer base and are obsessed about strong success for the Customer.

Our team collaborates across the entire AWS organization to bring access to product and service teams, to get the right solution delivered and drive feature innovation based upon customer needs.

You will collaborate with our customers and partners on key engagements and will manage the team that develops and delivers proof-of-concept projects, conduct technical workshops and execute migration projects.

You will be based in Hyderabad and might have to travel globally to ensure customer success.

Responsibilities :

Engage customers - collaborate with enterprise sales managers to develop strong customer and partner relationships and build a growing business in a geographic territory, driving AWS adoption in key markets and accounts.

Drive infrastructure engagements - including short on-site projects proving the value of AWS services to support new distributed computing models.

Coach and teach - collaborate with AWS field sales, pre-sales, training and support teams to help partners and customers learn and use AWS services such as Amazon Databases RDS / Aurora / DynamoDB / Redshift, Amazon Elastic Compute Cloud (EC2), Amazon Simple Storage Service (S3), AWS Identity and Access Management (IAM), etc.

Deliver value - lead high quality delivery of a variety of customized engagements with partners and enterprise customers in the commercial and public sectors.

Lead great people - attract top IT architecture talent to build high performing teams of consultants with superior technical depth, and outstanding customer relationship skills

Be a customer advocate - Work with AWS engineering teams to convey partner and enterprise customer feedback as input to AWS technology roadmaps

Build organization assets identify patterns and implement solutions that can be leveraged across customer base. Improve productivity through tooling and process improvements.,

Bachelor s degree in Information Science / Information Technology, Computer Science, Engineering, Mathematics, Physics, or a related field.

15+ years of IT implementation and / or delivery experience

5+ years working in an IT Professional Services and / or consulting organization

5+ years of direct people management leading a team of consultants

Deep understanding of cloud computing, adoption strategy, transition challenges

Experience managing a consulting practice or teams responsible for KRAs

Outstanding customer relationship management experience and collaboration skills

Strong verbal and written communication skills, with the ability to work effectively across internal and external organizations.

Ability to travel to client locations to deliver professional services as needed

Demonstrated ability to think strategically about business, product, and technical challenges

Vertical industry sales and delivery experience of contemporary services and solutions

Experience with design of modern, scalable delivery models for technology consulting services

Business development experience including complex agreements w / integrators and ISVs

International sales and delivery experience with global F500 enterprise customers and partners

Use of AWS services in distributed environments with Microsoft, IBM, Oracle, HP, SAP etc.

Direct people management experience leading a team of at least 20 or manager of manager experience in a consulting practice

  • Experience with IT compliance and risk management requirements (eg. security, privacy, SOX, HIPAA etc.).
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