Tech Bar Concierge Analyst
Pune, India
2d ago

What will you be doing?

As a TechBar Concierge your main responsibilities will involve :

  • Listening to our customers, understanding their needs and providing innovative, tailored solutions to help them move forward
  • Triaging the flow of demand and direct colleagues to the appropriate desktop engineer
  • Provide technical advice and guidance, ensuring our customers receive required support
  • Building and maintaining strong relationships with our customers, being their trusted Go-To’ person whilst promoting Technology products and services
  • Developing and sharing your knowledge with colleagues, to continuously improve our customer experience
  • Showing a caring, empathetic attitude towards colleagues and customers by displaying a positive and friendly manner
  • The Techbar centre : ensure it meets global standards : pre opening and closure checks
  • Coordinating the provision of peripherals / consumables
  • Logistics of devices : swapout / refresh
  • What we’re looking for :

  • Excellent communication and influencing skills, and a collaborative, team-based approach to work
  • A genuine desire to provide an excellent customer service every time
  • Proven relationship management skills and the ability to build strong rapport in the first instance
  • Ability to prioritise tasks in accordance with TechBar demand and identify the appropriate support channel
  • Knowledge of the standard workplace technology (hardware, operating systems, mobile devices etc) used within the organization
  • Skills that will help you in the role :

  • Ability to provide basic fault analysis via verbal communication
  • An excellent level of attention to detail
  • Experience of creative problem solving, and the ability to take the initiative to permanently resolve potential issues
  • Capability to provide user coaching and brief training on how to’ queries
  • Where will you be working?

  • Pune
  • Barclays recently announced the creation of a new world-class campus at Gera Commerzone located in Kharadi. All Pune based roles will eventually start to move to this new campus starting September 2019.
  • In the run up to that, during the course of 2018, there may be transitory movements of some roles to other temporary sites.

    Please speak with your recruiter about the specific location plans for your role. Be More at Barclays At Barclays, each day is about being more as a professional, and as a person.

    Be More Barclays’ represents our core promise to all current and future employees. It’s the characteristic that we want to be associated with as an employer, and at the heart of every employee experience.

    We empower our colleagues to Be More Globally Connected, working on international projects that improve the way millions of customers handle their finances.

    Be More Inspired by working alongside the most talented people in the industry, and delivering imaginative new solutions that are redefining the future of finance.

    Be More Impactful by having the opportunity to work on cutting-edge projects, and Be More Valued for who you are.Interested and want to know more about Barclays?

    Visit / who-we-are / for more details. Our Values Everything we do is shaped by the five values of Respect, Integrity, Service, Excellence and Stewardship.

    Our values inform the foundations of our relationships with customers and clients, but they also shape how we measure and reward the performance of our colleagues.

    Simply put, success is not just about what you achieve, but about how you achieve it. Our Diversity We aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to our vision and goals.

    Our Benefits Our customers are unique. The same goes for our colleagues. That's why at Barclays we offer a range of benefits, allowing every colleague to choose the best options for their personal circumstances.

    These include a competitive salary and pension, health care and all the tools, technology and support to help you become the very best you can be.

    We are proud of our dynamic working options for colleagues. If you have a need for flexibility, then please discuss this with us.

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