Product Support Analyst L1
5d ago

Product Support Analyst - ION AnalyticsION Group is looking for The Product Support Analyst will be the 1st Line of contact for Subscribers and ensure they receive an always available and responsive support service.

They will identify and communicate solutions for these Subscribers and will escalate higher level issues to technical support teams when required.

The position holder will have the ability to communicate effectively, conduct troubleshooting, and build effective internal relationships.

Responsibilities ·Answer incoming product helpline calls·Monitor and respond to subscribers through case management software.

  • Identify solutions and resolve cases, escalate issues to correct teams.·Ensure other client facing teams, both IT and non-IT are fully informed of incidents and events·Execute various ad-hoc project and different client request as and when required.
  • Required Experience, Skills and Qualifications ·Bachelor’s degree in finance or management·Proven experience working in a client facing role·Experience using Case Management Software·Following user guides·Ability to prioritize and reprioritize work due to changing business / client requirements.

  • Creative and analytical approach to problem solving·Excellent communication skills with experience of dealing with external stakeholders·Robust able to bounce back when challenged·Proactive approach to work·Team player·Strong work ethic About ION ION Corporates is the global leader in Treasury Risk Management and Commodity Management solutions.
  • Over 2,000 of the world’s leading corporations, including 50% of the Fortune 500 and 30% of the world’s central banks, trust ION solutions to manage their cash, in-house banking, commodity supply chain, trading and risk.

    ION Corporates has over 2,000 employees and serves a large total addressable market of over 200,000 potential corporations, government entities and central banks.

    As such ION offer customers and prospects choice through a multi brand portfolio of 7 leading treasury systems and 5 leading commodity systems.

    ION also innovates at scale through a build once program whereby new interfaces or applications sit horizontally across the portfolio of treasury or commodity systems and can serve all customers, no matter which system they chose.

    Examples include solutions such as commodity portfolio value at risk applications or machine learning for cash forecasting.

  • ION also offers our customers an unparalleled community of peers to interact with and learn from. ION Corporates vision is simple;
  • transform how the commodity and treasury industries operate and empower our community of users to achieve more through digitalization and automation.

    To realize this vision, we are seeking experienced Sales Executives who can execute new business sales flawlessly to drive pipeline growth in their allocated region and exceed quarterly targets.

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