What will I be doing :
What will I be doing?
Assistant Manager C&E, you will assist in meeting and banquet efforts to maximise revenue, profit, and the satisfaction of Guests and vendor relations.
The C and E Assistant Sales Manager will develop the Team through the coordination of an onboarding plan and continued development efforts to ensure that the C and E and related Teams are fully prepared to offer an exceptional conference and event experience.
Specifically, a C and E Assistant Sales Manager will perform the following tasks to the highest standards :
Assist the Conference and Events (C and E) Sales Manager to maximise conference and banqueting revenue and profit through pro-active selling techniques, calendar / time management, and pricing strategy
Ensure the highest standards of conference and banqueting business processes
Ensure the C and E Sales Team has the skills and knowledge required for high-level performance
Implement an effective selling strategy and ensure this strategy is understood and executed by all Team Members
Ensure fairness in vendor selection and with vendor pricing, such that non-contracted customers receive the same rates (quotes) regardless of the chosen booking channel used
Ensure company / department specific induction / onboarding plan for Revenue / C and E / Reservations Managers is identified, executed, and in coordination with the relevant Human Resource Manager and Regional Director of Revenue
Maintain consistent communication with the Training and Development department to ensure Teams at all levels are trained and developed through the use of structured training calendars and programs
Maintain strong internal control of the working environment, such that it is always in compliance Hilton and the Hotel brand's policies and procedures
Ensure communication meetings occur and are accompanied by documentation / minutes on a monthly basis
Manage staff performance in compliance with company policies and procedures
Recruit, manage, train and develop the C and E Team
What are we looking for?
Assistant Manager C&E serving Hilton brands is always working on behalf of our Guests and working with other Team Members.
To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow :
Demonstrated previous experience in similar role
Proven commercial acumen
Ability to demonstrate negotiation and influencing skills
Effective management skills
Ability to manage conflict effectively
Positive attitude and excellent communication skills
Ability to work under pressure
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions :
Previous experience working within the hospitality industry
Commercial and industry knowledge