Openings for French Language Expert to fulfil Technical Support Associate(Enterprise Support) position with ADOBE in NOIDA.
The selected candidates would be deployed full time at ADOBE offices, while being on the payroll of DIN Engineering Services.
What you'll do :
Be part of a Enterprise grade Service Desk team (work during 2pm till 11pm)
Triage issues coming from various channels such as phone, chat or web portal
Prioritize customer urgency and issues priority
Search and reuse information gain from our internal information repositories
Log all incidents and requests into our case management system
Accurately document all customer interactions in a case management system
Connect issues and cases to the most appropriate and effective resource
Creates positive experiences through effective and clear communications, appropriate sense of urgency and a respect for our customers time and effort
What you'll need to succeed :
Outstanding written & verbal communication skills in FRENCH, is a MUST.
Ability to assess customer sentiment at all stages during the communication
Ability to drive issues through the organization with urgency
Ability to communicate verbally or in writing with the appropriate level of etiquette, timeliness and professionalism
Ability to understand the business impact of issues
Ability to stay calm under stressful conditions while driving issues forward
Ability to quickly learn and apply new knowledge and concepts
Experience & Qualifications :
Must be a technical graduate
1-3 years previous Technical Support Center experience required with an emphasis on business to business interactions. Knowledge of Adobe products will be preferable
Experience working in a team environment and managing a diverse workload
General cultural awareness, particularly for agents who are supporting customers in region other than the one they are located in (e.
g. ability to detect & understand different regional accents, general knowledge of what the capital of the country is, the main cities or regions etc.
to avoid having to make spelling requests to customers