PES-Software Engineer
Mindtree
Hyderabad
4d ago

Description :

2+ years of experience administering Skype for business.

Experience with, Skype for business, Lync, Windows Server, Active Directory permissions, Group Policy Object creation, Knowledge of networking including DNS

Experience migrating Lync 2013 to Skype for Business

Knowledge and understanding on UC concepts and roles

Experience working on tools OCS Loggers, CLS, Snooper, Netmon / wireshark, Fiddler etc

Understanding of CMS architecture, replication process, Topology builder, creating a topology etc

Knowledge on monitoring and archiving concepts and the differences between Lync 2010 and Lync 2013

Strong and effective verbal / written communication and listening skills for collaboration and working with customers and peers.

Strong organization and prioritization skills, with the capacity for driving quality impacts for customers and stakeholders.

Outstanding problem-solving, troubleshooting and application debugging capabilities.

An overall passion for technology and its impact on the businesses and customers we serve.

Ability and willingness to quickly ramp up on multiple technology areas as needed in fast paced environment.

Data Center Networking Experience

Active Directory Troubleshooting

Skills Required : SS-LYNC-L2

Role :

Looking for an experienced candidate with passion for customer service who can help customer solve technical issues related to On-Prem Skype for Business 2015.

Provide advanced technical support to customers experiencing issues related to on Skype for business servers

Provide support via phone, written correspondence, ticketing tools and electronic media

Research and create technical and process documents.

Participate in case triage meetings to share knowledge with other engineers and develop efficient customer solutions.

Write technical articles and sample programs for Microsoft's knowledge base.

Manage the healthy progress of service requests. Escalate to senior escalation resources at the right time with the right information.

Collaborate on cross-team and cross-product technical issues by working with resources from other groups and product team as needed to resolve customer issues.

Effectively manage relationships with customers, and other stakeholders while ensuring high customer satisfaction of the overall service experiences.

Provide 24x7 customer support and willingness to work in shifts.

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