2+ years of experience administering Skype for business.
Experience with, Skype for business, Lync, Windows Server, Active Directory permissions, Group Policy Object creation, Knowledge of networking including DNS
Experience migrating Lync 2013 to Skype for Business
Knowledge and understanding on UC concepts and roles
Experience working on tools OCS Loggers, CLS, Snooper, Netmon / wireshark, Fiddler etc
Understanding of CMS architecture, replication process, Topology builder, creating a topology etc
Knowledge on monitoring and archiving concepts and the differences between Lync 2010 and Lync 2013
Strong and effective verbal / written communication and listening skills for collaboration and working with customers and peers.
Strong organization and prioritization skills, with the capacity for driving quality impacts for customers and stakeholders.
Outstanding problem-solving, troubleshooting and application debugging capabilities.
An overall passion for technology and its impact on the businesses and customers we serve.
Ability and willingness to quickly ramp up on multiple technology areas as needed in fast paced environment.
Data Center Networking Experience
Active Directory Troubleshooting
Skills Required : SS-LYNC-L2
Looking for an experienced candidate with passion for customer service who can help customer solve technical issues related to On-Prem Skype for Business 2015.
Provide advanced technical support to customers experiencing issues related to on Skype for business servers
Provide support via phone, written correspondence, ticketing tools and electronic media
Research and create technical and process documents.
Participate in case triage meetings to share knowledge with other engineers and develop efficient customer solutions.
Write technical articles and sample programs for Microsoft's knowledge base.
Manage the healthy progress of service requests. Escalate to senior escalation resources at the right time with the right information.
Collaborate on cross-team and cross-product technical issues by working with resources from other groups and product team as needed to resolve customer issues.
Effectively manage relationships with customers, and other stakeholders while ensuring high customer satisfaction of the overall service experiences.
Provide 24x7 customer support and willingness to work in shifts.