Senior Manager - Service Management
Genpact
Gurugram, India
17h ago

Responsibilities

Adept in setting up, tracking / reporting SLAs, KPIs, Change Management practices

Good with Service Introduction, Service stability & continuity

Must have played the roles of Incident Manager, Problem Manager, good in triaging issues and lead troubleshooting calls

Must be process minded, accountable, proactive and agile

Good Stakeholder, Third party / Vendor management.

Qualifications we seek in you

Minimum qualifications

  • BE / B. Tech / BSc / MSc / MCA (Computer Science preferred)
  • Preferred qualifications

  • Good interpersonal, communication & presentation skills
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