Team Manager
Mangalore, Karnataka, India
1d ago

Service Delivery Manager / Deputy General Manager - B&L

Qualification :

Graduate,MBA(exclusions MCA,BCA,BTech depending on the type of project)

Responsibility : Business,Customer


  • Acts as a L2 point of contact for escalations.
  • Interacts with Client,customer to manage and resolve customer requests through effective queue management (prioritization of demand).
  • Address the issues proactively.
  • Provides project updates.
  • Updates and reports all metrics related to area of work.
  • Identify cost optimization opportunities.
  • Project,Process,Ensure process deliverables are met.
  • Act as an SME for geography specific business domain and regulations.
  • Identify and drive opportunities to enhance service delivery.
  • Handle advanced level escalations from client.
  • Document all process changes.
  • Manage quality of the process and drive process improvements.
  • Identification and mitigation of risk.
  • Adhere to the mandatory industry regulation and compliance requirements for the given process.
  • Knowledge Management,Provide domain based guidance to the team at various stages of Transaction processing.
  • Create documentation appropriate for the reusable assets,best practices,case studies,POVs.
  • People,Team Management.
  • Ensures alignment to org driven metrics and hygiene needs in terms of.
  • Pyramid and Span.
  • Job Rotation of resources.
  • Cross Skilling of Resources.
  • Resource Management.
  • Mentors,coaches and grooms teams members to grow.
  • Drives teams learning and innovation index goals.
  • Delegates assigns and reviews tasks given to team members for accuracy.
  • Performance Management and development plans.
  • Manages attrition and absenteeism.
  • Ensure Accurate Tracking and collating of Quality and KPI metric data.
  • Good To Have Skills

  • T24-COTS Products-BFS ConsLend
  • COTS Products(BFS ConsLend)
  • Employee Status : Full Time Employee

    Travel : No

    Job Posting : Jul 07 2021

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