Manager Operations
Kolkata,West Bengal,India
1d ago


Position Description Overview

Manage the overall operational, budgetary, and relationship responsibilities and activities of the Operation department, Plan, evaluate, and improve the efficiency of business processes and procedures to enhance speed, quality, efficiency, and output.

Establish and maintain relevant controls to monitor the operation and Performance

Job Responsibilities

  • Manages operational activities including priorities through supervisors. Ensures maximum processing to meet legal and contractual obligations.
  • Minimizes operational expenditures (e.g., CPWUs) in cost centers. Develops, refines and implements policies and procedures to optimize personnel and equipment resources.

    May monitor systems to detect possible fraudulent behavior related to credit card useage and contact card holders to investigate possible fraud.

    Scope of Job

    Manages assigned shift or department and ensures goals and objectives are being met.

    Job Requirements

  • Bachelor's degree or equivalent work experience required. 3 to 5 years experience in operations / production environment required.
  • 2 to 3 years previous supervisory experience required.

  • Budgeting
  • Measurement of Effectiveness
  • Quality Management
  • Internal Controls
  • Budget Management
  • Contract Management
  • Learn more about Fiserv : Life moves fast. And as it does, we know most people aren’t thinking about financial services But we are.

    We help people and businesses move money and information every minute of every day. Our solutions connect financial institutions, corporations, merchants and consumers to one another, millions of times a day, behind the scenes, reliably and securely.

    We’re Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today.

    The company’s approximately 44,000 associates proudly serve clients in more than 100 countries, so their customers, members and consumers can move money when and where they need it, at the point of thought.

    Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE™ 500 company and one of FORTUNE Magazine World’s Most Admired Companies for the sixth consecutive year, we are committed to excellence and purposeful innovation.

    Explore the possibilities of a career with Fiserv and Find Your Forward with us.

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