ServiceNow Administrator
npaworldwide
Bangalore City, Karnataka India
2d ago

WHY IS THIS A GREAT OPPORTUNITY?

Our client are a global manufacturing and chemicals company who have a proud history of delivering excellence for over 40 years.

They operate in 17 countries with 60 offices across the globe, now having 8,000+ employees and counting. They hold Innovation, Agile, Expertise, Responsiveness and Quality as core company beliefs and are seeking liked minded individuals to join them on a permanent basis.

JOB DESCRIPTION

The ServiceNow Administrator will be a creative entrepreneur, having a constant drive to make things better; you question the status quo and approach common challenges with creativity and constructive criticism.

You have skills to clearly and convincingly share ideas in a way that adapts to your audience, regardless of function, level, or expertise.

Being a critical, big-picture thinker, you will have a constant thirst for knowledge and the ability to credibly share it with others, whether internally or externally.

You are analytical, evaluating logic-based details while always considering and problem-solving for the sake of the big picture.

  • You will be required to;
  • Manage the design, development, implementation, and maintenance of ServiceNow application and services.
  • Implement and enhance ServiceNow platform and modules per business requirements.
  • Serve as the primary point of contact for all operational support issues related to ServiceNow.
  • Collect, consolidate and analyze metrics to facilitate decisions related to service improvements.
  • Perform unit testing and install new modules, releases and version upgrades.
  • Develop and modify ServiceNow workflows, forms, lists, business rules, UI components, web services, tables, menus, Client Scripts, UI Scripts, ACLs, UI Pages and Scripted REST APIs.
  • Help facilitate integrating ServiceNow with third party software, activating plug-ins etc.
  • Responsible for identifying problems, researching solutions, reconfiguring or recoding system to improve system functionality.

  • Analyzes IT business and technical problems, designing, coding, testing, maintaining, supporting, documenting and installing ITSM solution.
  • Operates and provides day-to-day administration of the ITSM tool, following defined ITSM processes.
  • Focuses on KPI measurement, providing a means for gathering and reporting on data.
  • Facilitates meetings including weekly Change Advisory Board meetings, Monthly Operations Reviews, Problem investigation reviews and other ITSM focused meetings as required.
  • Audits Change Requests, Service Requests, Incidents and other ITSM tool generated tickets to ensure compliancy and accuracy.
  • Maintains a Service Catalog representing business services.
  • Generates periodic and Ad-Hoc reports from IT Service Management tool regarding status of ITSM performance indicators.
  • Use MID servers, web services, email and other relevant technology to integrate tools with the ServiceNow platform.
  • Degree in Computer Science, Information Systems or related applicable certifications, preferred.
  • ServiceNow certification or equivalent experience preferred.
  • Minimum of 2 years’ Experience with ServiceNow Platform Development.
  • ITBM administration Experience.
  • Experience in configuring and maintaining Asset Management.
  • SCCM integration Experience.
  • Experience Integrating ServiceNow with other applications.
  • Expertise in JavaScript, XML, HTML, Web Services, JSON and other scripting languages (preferred).
  • Experience administering SaaS applications.
  • Experience configuring and maintaining a workflow management system.
  • Experience with Web technologies (XML, HTML, JavaScript, Web Services).
  • Experience in the management and administration of information technology services.
  • Experience reporting on the delivery of information technology services.
  • QUALIFICATIONS

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