WHY IS THIS A GREAT OPPORTUNITY?
Our client are a global manufacturing and chemicals company who have a proud history of delivering excellence for over 40 years.
They operate in 17 countries with 60 offices across the globe, now having 8,000+ employees and counting. They hold Innovation, Agile, Expertise, Responsiveness and Quality as core company beliefs and are seeking liked minded individuals to join them on a permanent basis.
The ServiceNow Administrator will be a creative entrepreneur, having a constant drive to make things better; you question the status quo and approach common challenges with creativity and constructive criticism.
You have skills to clearly and convincingly share ideas in a way that adapts to your audience, regardless of function, level, or expertise.
Being a critical, big-picture thinker, you will have a constant thirst for knowledge and the ability to credibly share it with others, whether internally or externally.
You are analytical, evaluating logic-based details while always considering and problem-solving for the sake of the big picture.
You will be required to;
Manage the design, development, implementation, and maintenance of ServiceNow application and services.
Implement and enhance ServiceNow platform and modules per business requirements.
Serve as the primary point of contact for all operational support issues related to ServiceNow.
Collect, consolidate and analyze metrics to facilitate decisions related to service improvements.
Perform unit testing and install new modules, releases and version upgrades.
Develop and modify ServiceNow workflows, forms, lists, business rules, UI components, web services, tables, menus, Client Scripts, UI Scripts, ACLs, UI Pages and Scripted REST APIs.
Help facilitate integrating ServiceNow with third party software, activating plug-ins etc.
Responsible for identifying problems, researching solutions, reconfiguring or recoding system to improve system functionality.
Analyzes IT business and technical problems, designing, coding, testing, maintaining, supporting, documenting and installing ITSM solution.
Operates and provides day-to-day administration of the ITSM tool, following defined ITSM processes.
Focuses on KPI measurement, providing a means for gathering and reporting on data.
Facilitates meetings including weekly Change Advisory Board meetings, Monthly Operations Reviews, Problem investigation reviews and other ITSM focused meetings as required.
Audits Change Requests, Service Requests, Incidents and other ITSM tool generated tickets to ensure compliancy and accuracy.
Maintains a Service Catalog representing business services.
Generates periodic and Ad-Hoc reports from IT Service Management tool regarding status of ITSM performance indicators.
Use MID servers, web services, email and other relevant technology to integrate tools with the ServiceNow platform.
Degree in Computer Science, Information Systems or related applicable certifications, preferred.
ServiceNow certification or equivalent experience preferred.
Minimum of 2 years’ Experience with ServiceNow Platform Development.
ITBM administration Experience.
Experience in configuring and maintaining Asset Management.
SCCM integration Experience.
Experience Integrating ServiceNow with other applications.
Experience administering SaaS applications.
Experience configuring and maintaining a workflow management system.
Experience in the management and administration of information technology services.
Experience reporting on the delivery of information technology services.