Program Director
Bangalore, KRN, IND
4d ago


  • Direct responsibility for all solution delivery to a customer
  • Includes all projects within that customer over a period
  • Goal is threefold :
  • Deliver high customer satisfaction by ensuring project delivery on-time and on-budget
  • Generate services revenue through follow-on business releases / phases
  • Manages Program Managers and their deliveries
  • Measured on Project Delivery, Project P&L, Services Revenue & Personal Billability
  • Owns end-end delivery responsibilities of large Supply Chain or Channel Data solution implementation involving multiple solutions and phases
  • Manage customers’ implicit and explicit business requirements and ensure they are addressed within the E2open’s solution footprint and agreed SOW
  • Develop and manage detailed project plans and schedules using E2open’s implementation methodology
  • Identify, track and mitigate project risks and issues, escalating when necessary to resolve issues affecting our ability to deliver on Customer’s expectations
  • Communicate individual roles and project expectations, and serve as a single point of contact for the project
  • Promote common understanding of and secure team member commitment to project timelines, milestones, and reporting
  • Motivate and mentor the project team or program managers and ensure they get the right direction to execute the project as per the agreed FSD and timeline
  • Track and provide regular status updates on project deliverables and progress to all stakeholders
  • Act as a change agent to build a culture of a continuous improvement
  • Develop and maintain productive working relationships with business functions, project stakeholders and senior leadership team
  • Coordinate and facilitate effective meetings
  • Drive resolution to key decisions and actions needed
  • Manage Service Change Requests that arises during the implementation
  • Steer our Customers towards standard solution setups leveraging CDM best practices; clearly understand the need for customizations and the proposed solutions.
  • Takes ownership of transitioning clients from existing processes to E2open standard process
  • Cultivate & manage client relationships and be the SPOC for the Customer on all topics during solution deployment.

  • 15+ years of experience in requirement analysis, gap analysis, design, development and testing of complex enterprise applications.
  • Understanding of Supply Chain Management practices
  • Hands-on experience in software deployment projects (no software development experience required)
  • Structuring and selling complex services deals
  • Ability to communicate and guide the implementation effort towards business objectives
  • Ability to foresee and proactively identify issues and to build mitigation plans proactively
  • Establishing and maintaining relationships with the customer
  • Communications and presentation skills at the executive level
  • Ability to work across all levels of the internal and external organization
  • Excellent English communication (oral, written, presentation) and interpersonal skills
  • Excellent verbal and written communication skills along with exceptional ability to listen
  • Positive, customer focused attitude with a desire to exceed customer expectations
  • Should have been in client facing / consulting roles (Must)
  • Ideally in implementation of solutions related to Sales & Distribution, Purchase, Production, Product Management or some other function in Logistics and Supply Chain domain
  • Can also consider candidates with exposure to Finance & Accounting in Manufacturing companies
  • Should have been part of multiple large-scale enterprise solution implementation and have exposure to all phases of SDLC, full-
  • fledged projects from end-to-end

  • Created & managed detailed project plan
  • Created / involved in detailed requirements documentation
  • Created / involved in detailed solution design documentation
  • Managed client acceptance of solution
  • Managed deployment of the solution & customer sign-off
  • Managed scope creep
  • Demonstrated ability to motivate, influence and gain commitment at all levels of the organization
  • Good change management skills, flexibility and collaborative spirit
  • Good reasoning; ability to define problems, collect data, establish facts, and draw valid conclusion
  • Should have good working knowledge of RDBMS concepts
  • Project management certification (PMP) preferred
  • Managed teams, program managers and directly or indirectly responsible for the delivery function of the team
  • Ability to travel at short notice

  • Degree in Engineering, MCA or equivalent from a recognized university / institute
  • MBA / MS (Logistics, OR, Industrial engineering, Supply Chain Management) from a reputed institution preferred
  • Skills

    Add to favorites
    Remove from favorites
    My Email
    By clicking on "Continue", I give neuvoo consent to process my data and to send me email alerts, as detailed in neuvoo's Privacy Policy . I may withdraw my consent or unsubscribe at any time.
    Application form