Solutions Engineer, M365
5d ago

About the Team

AppSmart powers business success with technology. Bringing together experienced Cloud IT Specialists and Master Agent Networks, AppSmart is the first-of-its-kind, channel-led, one-stop-shop for B2B technology services.

AppSmart offers the digital transformation expertise of top channel leaders, best-in-class technology that's purpose-built for agents, and the most diverse catalog of solutions, giving customers one touchpoint for every business technology need, including cloud, voice, connectivity, IoT (mobility / energy), services and support.

About You

AppSmart is looking for talented yet humble individuals who are smart, passionate, and want to drive disruption in the IT industry.

You will have the freedom to reflect your experience and personality in creative, thoughtful, out-of-the-box solutions. There's no limit to what you can accomplish here.

As Solutions Engineer you will be responsible for the technical oversight, planning, and scoping of solutions delivery. You will work with program managers, service providers, customers, and senior leadership to ensure the solution is delivered as scoped.

You are a strong team player and have a reputation for integrity, accountability and ownership.

What you'll do and how you'll make an impact

Reviewing the technical aspects of a project or deployment prior to customer delivery

Work with service providers to set up back-end accessibility to portals, tools and services

Perform pre-configuration of technical solutions for handoff to service providers

Review statements of work and suggest improvements based on scoping calls

Understand customer workflows and requirements to ensure the solution being delivered is correct.

Perform operational risk management tasks to anticipate blockers or pitfalls that would need to be handled with the customer or service provider prior to project delivery

Ability to obtain and stay current with provider certifications as well as become a SME with our vast catalog of solutions

Act as Tier 3 escalation point to service providers and support teams for our catalog of solutions

Provide documentation and technical training for our support team and customers

Provide ad-hoc SaaS / IaaS, Office 365, Google Workspace, Cyber Security consulting services to customers

What you’ll need / Assets

Advanced Degree in Computer Information Systems or a related field

Five or more (5+) years of proficient administration experience in the Information Technology field with specific emphasis on Windows Server and related technologies

Experience supporting cloud or SaaS environments

Obtain Microsoft Partner competency required certifications within 90 days of hire date (MCSE : Productivity)

Pass other required certifications within 90 days of hire date (G Suite, Microsoft Azure, etc.)

Expert knowledge of Office 365 and G Suite

Advanced level knowledge of Windows and Mac operating systems

Advanced level knowledge of Windows Server and Active Directory

Advanced level knowledge of DNS

Proficient in datacenter technologies - servers, storage, networking - particularly as they apply to public and hybrid cloud environments

Excellent communication skills to be able to discuss highly technical issues with service providers and provide layman explanations to customers where necessary

Ability to multitask multiple projects simultaneously while maintaining good status documentation

Ability to solve complex technical implementations both independently and in a team environment.

Stellar interpersonal, communication and planning skills along with critical thinking and good decision making abilities.

Experience working in well-established tech companies.

About AppDirect

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