Assistance for deployment of vendor and inhouse applications in lower environments other than production.
Working with APAC project managers to assist them in project phase. For e.g. : we have NZ MYOB implementations happening for 2 new locations and SD team has not yet signed a SOW with TCS for their assistance on getting the certificates , assisting on server queries , setting up accounts etc .
The new project engineer can be leveraged for such tasks getting the project charge code from the PMs.
Participate in application project design ,delivery and transition.
Attached is the list of APAC tax apps not supported by TCS . Most of them are vendor hosted , still there would be minimum assistance needed for contacting the vendor on tech specifications during application new version upgrades or compatibly testing during EY infra upgrades / patches.
Tech refresh activities for apps on lower environments .
Level 3 support for SG applications We had multiple talks on transferring SG TAX apps L3 support to TCS , and SG technical team can only give KT to an EY personnel and not contractor due to the confidentiality of the data involved.
We usually get IT cases escalated to us and TCS team supports it with best effort mode i.e. with available resources. With new EY person in place more technical knowledge can be arranged to be transferred from SG team for better support .
SG apps included in the attached list)
Similar to SG if other red box counties have restrictions to transfer knowledge to EY employees only , the new person can be utilized.