About Protera :
Protera Technologies, Inc., a global Total IT Outsourcing Services Provider for SAP-centric organizations, was formed in the mid-90s to provide comprehensive end-to-end IT solutions for customers with SAP in the core of their IT resources.
Protera Technologies has capitalized on its unbeatable experiences with SAP to evolve into a pioneer of end-to-end total IT Outsourcing global solutions that cover all IT needs of an organization.
Protera Technologies is a global SAP® partner certified in Hosting, Cloud, Application management, Global Outsourcing, and SAP HANA Operation Services on in private cloud or various public cloud platforms like AWS and Microsoft Azure.
Experience & Technical Skill-Set :
15 to 20 years in SAP System Admin / NW / Basis Administration / Technical architecting / delivery
S / 4, C / 4, BW / 4 HANA Implementation Ability to manage deployment Plan, Installation, Post-Installation, Client Copies, System release support and
Co-ordination with Functional team, HyperCare support, Transport Setup, Performance optimization, Unit Test & Integration test support
Experience with S / 4, C / 4, BW / 4 HANA Conversion / Upgrade, Migration and OS / DB Conversion Projects
HANA DB- Administration & Operations - (All scenarios) Implementation, Upgrade, Administration, Operations, Performance management and support
Fiori Implementation and Support for S / 4 HANA and BSoH
OS / DB / Platform / Cloud Migrations (experience of at least 2 to 3 projects)
SAP BSoH, SAP Business Suite - ERP / SRM / CRM / PLM / APO NetWeaver Stack / AS-Java Administration, Technical upgrades and operational support expertise (Performance management, printers, SMTP, client / system refreshes, all other basis tasks)
NetWeaver Stack BW / BI / PI / EP / GRC / AS-Java Administration, Technical upgrades and operational support expertise
Knowledge of Solution Manager
BOBJ BI Platform / Data Services Basis Administration, Upgrades and Support
All non-HANA DB (Oracle / MSSQL / DB2 / Sybase / MaxDB) Administration, Operations and support Must have at least 2 non-HANA DB exposure
Ability to provide Implementation consulting for Single Sign On for SAP landscapes including HANA, BOBJ
SAP Security (Basic knowledge and understanding)
Basic knowledge on SAP Cloud Platform tools, SAP Cloud Connector etc.
Mentor and support other colleagues and L2 team for L3 Basis delivery
Soft Skills :
Ability to negotiate and communicate with other support partners like SAP and Functional partners
Strong presentation / communication / facilitation skills (oral and written)
Must be well organized, detail oriented and capable of juggling numerous priorities
Works well with teams or in a team environment, with the ability to work independently
Primary contact for all customer communications for Managed services
Overall responsible for managed services SLAs like availability (proactive monitoring) , Incident resolutions as per Protera SLAs, System recoverability (100%) - Backups & DR
Manage maintenance related changes and negotiate service windows with customer as per Protera resources availability
Prepare and manage customer specific technical procedures
Prepare and present Protera standard Monthly reports with interactive discussions and detailed analysis on important KPI / Exceptions
Organize and drive ad-hoc customer meetings for managed services delivery
Open to work in US shifts