Job Description : Why American Express?
Why American Express?
There is a difference between having a job and making a difference.
American Express has been making a difference in peoples lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.
We have also made a difference in the lives of our people, providing a culture of learningand collaboration, and helping them with what they need to succeed and thrive.
We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community.
And when they- re ready to take on a new career path, we- re right there with them, giving them the guidance and momentum into the best future they envision.
Because we believe that the best way to back our customers is to back our people.
The powerful backing of American Express.
Don't make a difference without it.
Don't live life without it.
Job responsibilities :
This is a front-line Sales position in the Consumer Cards Sales team, and is responsible for driving business, achieving monthly sales targets andacquiring new customers through consultative selling of our cards products via defined channels of acquisition (Retail, Corporate, Venue-sales)
Prospecting for new customers through existing leads and cold calling and maximizing lead generation
Timely execution of all sales activities - leads, campaigns, referrals & any self generated leads
Tracking and reporting sales performance including pipeline, acquisition results and market conditions
Set appointments, listen to customer needs and sell most appropriate product Researches and understands prospects before making the call
Ensures all applications are fully and accurately completed, and submitted properly
Be the interface between Amex and the customer to resolve any application processing issues
Drive the on-boarding of new customers and initiates spend enablement activities
Keep up-to-date on products and competition
Attend and participate in regular staff meetings
Engages in regular portfolio planning to determine areas of focus & project accurate full year forecasts
Attend relevant industry and partner conferences, tradeshows and networking events
Ensuring all performance standards are met viz. business targets, controls and compliance
Engaging with premium customers to build relationships, and delivering a positive customer experience while acquiring new customers
Expansion of internal and external relationships, and drive sales results
The position is also responsible for ensuring appropriate sales processes are followed, and the highest levels of controls and compliance are adhered.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Educational Background Required :
Experience Required :
Minimum 6 months of front line / field sales experience in financial services domain. Candidates with more than 12 months of experience in B2C, IT sales, Ecommerce, Travel, Lifestyle, Healthcare, Real Estate can also apply.
Skills Required :
Consultative selling experience
Proven track-record of meeting and exceeding sales goals
Demonstrated strategic ability- able to link Amex and customer goals
Excellent verbal and written communication, relationship building experience in developing and executing successful sales strategies
Excellent problem solving skills
Excellent planning skills and territory management skills
High levels of initiative, self motivation and time management
Ability to influence and negotiate with customers both internally and externally and at all levels
Ability to engage and gain commitment effectively across all communication platforms (via telephone, email & face to face)
Ability to establish / maintain credibility with customers and partners
Strong Microsoft Word, PowerPoint, Excel skills.
Job type- Permanent
Industry Type - Client Management & Sales
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