Application Specialist - Information Technology - Mumbai - Lodha (I-Think Techno Campus) - JM
Tata Capital
Mumbai, Maharashtra, India
3d ago

Business Vertical : CFAB & HFL

Department : Designation :

Designation : As per HR Grade

Line of Business :

Retail, Home and Rural business

Key Objective of the Job : -

  • Manage the user access and control function for the entire group’s organization
  • Based on the Segregation of Duties rule book and framework that has been defined for the organization)

  • Ensure timely access provision to users
  • Manage the production support for multiple applications / solutions
  • Coordinate with technology partners for defect resolution
  • Level1, Level 2 support to branches and simulating defects
  • Manage frontline resources to support users at branches and offices
  • Branch support address IT related issues at branches and ensure satisfaction of users
  • Manage the commissioning of scorecards and address any IT related issues pertaining to these scorecards
  • Major Deliverables : -

  • Ensuring SLAs are maintained and improved
  • Ensuring uptime of application
  • Educational Qualification : Any Graduate : -

  • Graduate or IT engineers with specialized courses in Technology
  • Specialized job competencies : -

  • Good communication skills
  • People management skills
  • Knowledge of ITIL framework and practices
  • An aptitude to learn new areas and adapt them to the needs of the organization
  • Ability to address and resolve user related IT issues hands on capabilities
  • Other desired attributes :

  • Keep abreast with latest trends in technology and tools and review the adoption of these to meet the organizations needs
  • Location : Mumbai / Thane

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