Job Description : Why American Express?
Why American Express?
There's a difference between having a job and making a difference.
American Express has been making a difference in people's lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.
We've also made a difference in the lives of our people, providing a culture of learning and collaboration and helping them with what they need to succeed and thrive.
We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community.
And when they're ready to take on a new career path, we- re right there with them, giving them the guidance and momentum into the best future they envision.
Because we believe that the best way to back our customers is to back our people. Come join us and realize your potential.
The GRPA Target Testing team is responsible for performing testing and driving controls across GSN processes. The GRPA Team Leader will support the team to execute monitoring across all GSN functional areas for regulatory and procedure adherence utilizing MIS reporting, analytics and enhanced capabilities.
Leading the team involves setting and measuring individual and team monitoring goals, providing consistent coaching and development, performing quality reviews to ensure team continues to provide accurate and timely quality results, and conducting team and business partner quality monitoring calibrations.
The incumbent is expected to maintain and drive positive results in Employee, Customer, and Shareholder satisfaction
Key Responsibilities :
Lead a team of Analysts
Identify and manage the team against key performance indicators and operational metrics in order to meet pre-defined targets and deliverables
Maintain knowledge and understanding of relevant market regulations and related tests
Perform analysis and lead process enhancement projects for Business
Partner with PMA / BST teams for alignment on Value Generation Sales practices and behaviors
Partner with MIS and Compliance teams to develop and execute new automated and targeted testing
Identify opportunities to drive the effectiveness and efficiency of the GRPA Target testing team
Proven experience in leading / mentoring teams
Prior experience in Targeted / automated based testing is preferred
Understanding of basic consumer protection / banking regulations and laws
Ability to identify opportunities, collaborate with peers to develop solutions and drive these gaps to closure
Ability to work effectively and cooperatively with cross functional and global teams within GSN and across AXP
Excellent communication skills, attention to detail, strong analytical, problem solving skills and project management
Experience in implementing a structured approach to managing a team, delivering against deadlines and managing multiple tasks
Strong relationship building and influencing skills
Positive attitude and flexibility to perform in updating environment
Working hours : The incumbent should be flexible for a 24 hours work environment