Senior Manager - Fraud Risk Surveilence Centre
Standard Chartered
Bangalore, India, South Asia
6d ago

About Standard Chartered

We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.

To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.

We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation.

This in turn helps us to provide better support to our broad client base. JOB PURPOSE :

  • Minimise Fraud losses by analysis of fraud trends, MIS, reviews,reporting and compliance
  • Head Office Reporting and Stakeholder reporting for GSSC supported countries
  • Other Activities KEY RESPONSIBILITIES :
  • Minimise fraud losses by recommending rules to detect real time fraud and also on pro-active basis.
  • Provide co-ordination and support in rollout and execution of processes.
  • Manage the processes and activities with current capacity.
  • Ensure that policies and processes are followed
  • Reduce Fraud Losses by way of Timely placement of system parameters.
  • Ensure daily reports are produced without any delay
  • To manage the relationship between country and other team members within FRSC.
  • To ensure error free work.
  • To provide Guidance to team members on operational issues.
  • Develop and manage a full fledged information system to identify fraud trends and initiate early identification and mitigation of fraud risks
  • Provide system and information support to all regions
  • Strengthen the transaction processing activities of the countries by recommending process / policy changes where applicable and through regular training of front end staff
  • Provide forecast based on monthly MIS to assist in the prediction and accurate allocation of staffing to enhance report monitoring
  • Regular and proactive fraud detection system parameter review / management
  • Review Daily MIS maintenance
  • Maintenance and archival of all department documents.
  • To actively participate in BCP / DR.
  • To ensure exceptions arising out of KCSA / CST checks are immediately rectified and preventive action put in place to prevent recurrence.
  • Ensure adequate training (On the Job, soft skill, etc.) is provided to all staff members
  • Ensure that the team members only use systems and access information for which they have authorization and only use the systems and information in ways and for purposes for which they have been authorized.
  • Participate in all meetings / discussions including monthly SRM calls organised by Country Stakeholders and provide necessary guidance / support KEY RELATIONSHIPS :
  • Group OfficeCountry Stakeholders KEY MEASURABLES :
  • Timeliness and accuracy of reporting
  • Procedures are in place
  • Adhere to audit & Process Standard requirements
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