What you will be doing
Analyzing and resolving technical issues through meticulous research and reproduction, for customers installing Nvidia products and supporting systems using Linux Operating Systems.
Resolving customer issues during installation, operation, maintenance or product application or interoperability with other vendors.
Responding to customer inquiries via telephone, email, or conference calls.
Developing, documenting and improving support processes standard methodologies.
What we need to see :
B.Sc. in Computer Science, Software engineering, or Electrical Engineering, or equivalent experience.
2+ years in providing in-depth Customer Support and solving problems for hardware and software products.
Ability to work in shifts.
Linux System Administration skills, and be very comfortable working in various Linux environments as well as with Windows OS’s.
Deep understanding of at least two of the following : data centers, servers, distributed systems, virtualization, deep learning frameworks, containers / containerization (ie Docker, Kubernetes), hybrid cloud (ie AWS, GCP).
Professional-level communication skills, interpersonal skills with a passion to tackle problems.
Excellent verbal and written English skills.
Strong organizational skills and able to prioritize / multi-task easily with limited supervision.
Ways to stand out from the crowd :
Clustering or Data-Center technologies including Upper Layer Protocols (i.e., MPI).
Knowledge and experience with additional OS’s such as Microsoft Windows, VMWare, Unix.
Ethernet and Storage technologies.
Configuration and operational expertise with traditional network switch / router platforms - MLNX OS, Cumulus Linux, etc.