Team Lead - Exports NORAM
Airoli, Maharashtra, India
1d ago


  • Close interaction with Business Support, Affiliates and Agents.
  • Manage all customer inquiries within the organization (including shortages and solutions, scheduling etc.)
  • Solve or escalate issues / requests.
  • Sales order processing (create, change, reject) of all order types upon rule set provided by the principal : cap-ture correct order information and terms in WINS (free of charge orders after approval of business).
  • Handling / monitoring of all order types and order tracking.
  • Release incl. SAP delivery creation, monitor and check open orders (L / C, delivery block, pricing, export licence, bottleneck product).
  • Capture and maintain customer / country shipping instructions / requirements for effective and efficient order execution.
  • Check incoming orders to ensure they meet our terms of sale.
  • Provide customers with technical product information (MSDS).
  • Ask for Freight Rates if required.
  • Request / initiate different master data in the area of sales and distribution (such as prices, customer masterdata); request maintenance of product master data if required.
  • Compile and prepare informational data as requested.
  • Perform miscellaneous job-related duties as assigned.
  • Capture customer's complaints / complaint notifications in QNS system.
  • Handle return of goods (after Approval of BU SCM), process return in SAP WINS.
  • Create credit and debit notes.
  • Communicate and act on delays (communicate with customers (internal / external), affiliates, agents, Transport Manager, Order Fulfiller, Credit Management).
  • Proactive issue solution and alternative communication.
  • Give feedback on order status and handle issues and claims.
  • Proactive information of all involved parties.
  • Requirements

    1) BA / BS or Associate degree in international forwarding, shipping or Supply chain management.

    2) Essential : Proficiency knowledge of MS Office (Excel, PowerPoint, Word, Outlook, SharePoint).

    3) Essential : General knowledge of SAP MM (if lacking, other ERP sys-tem and / or import order processing systems).

    4) Essential : English : Fluent written and spoken.

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