Senior ServiceNow Administrator
WorleyParsons Ltd
Mumbai, MM, IND
6d ago

Oct 25, 2019 : Local hire Only

Local hire Only

At the end of April 2019, WorleyParsons combined with Jacobs’ Energy, Chemicals and Resources (ECR) division, to create Worley.

Together, we are a leading global provider of professional project and asset services in the energy, chemicals and resources sectors.

We have almost 60,000 amazing people in around 60 countries across the world covering the full lifecycle, from creating new assets to sustaining and enhancing operating assets for our customers.

Our exciting combination will create new opportunities for you to join us. The transition will take time, so in the short-

term you may see references to our heritage companies in your application process. Job Description

  • Assist with ITSMapplication projects planning, testing and implementation
  • Ensure project deploymentas per conceptual design documentation and architecture
  • Provide ITSMapplication training to technical teams and help desks
  • Build andmaintain Service Catalogues
  • Users, Groups,Roles, Security Groups and Teams administration
  • Global Reportscreation and administration
  • Responsible fortechnical administration of all ITSM modules currently in use as well asnon-ITSM modules where applicable
  • Create andmaintain client scripts and business rules (JavaScript)
  • Monitor softwareand server performance statistics
  • Troubleshoot andresolve any potential ITSM application issues
  • Adhere toServiceNow best practices (update sets, table relationships & alterations, etc.)
  • Adhere to WorleyChange Management principles to ensure the stability of UAT and productionenvironments
  • Develop clearand concise technical / process documentation
  • Committed toresults by taking personal responsibility for achieving mutually agreed uponindividual / team objectives
  • Is proactive,responsive and focused on anticipating future requirements and / or issues
  • Recovers quicklyafter change, disruptions, or mistakes and can remain productive and focused.Is adaptable and can ap ply lessons learned in one situation to anothersituation.
  • Collaborate with various InformationManagement (iM) groups, technical experts and solution providers in an effortto deliver efficient application environments and solutions that satisfybusiness requirements
  • Pre Requisites

  • 5+ years experienceas a ServiceNow Administrator
  • 3+ yearsexperience with JavaScript
  • Broad understanding ofWorley software applications including but not limited to Windows, Citrix,Systems Centre Suite of Products, Active Directory and Office 365
  • ITIL qualificationdesirable
  • Experienceworking with Software as a Service
  • Soundknowledge of industry standards and methodologies
  • User experience with Microsoft environment communication packages (Office365, SharePoint, Exchange, Skype for Business)
  • Excellent interpersonalskills
  • Fluent in English and excellent written, oral and presentationcommunication skills
  • Ability to work with globally dispersed virtual teams across a numberof disciplines
  • This role will be working in globally diverse virtual teams and willneed to be able to meet the associated challenges of differing cultures, workpractices and time zones
  • The position reports to the ITSM Applications Support Manager
  • Apply
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