About Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.
We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation.
This in turn helps us to provide better support to our broad client base.
To handle inbound customer calls while providing consistent delivery of customer delight relating to queries or problem resolution keeping focus on SCB’s motto of customer Charter Policy. KEY RESPONSIBILITIES
Handle inbound customer calls quickly and effectively, and take help from phone banking officers where necessary
Sign up customers for I-Banking
Route calls through IVR where applicable
Maintain contact records to reflect current information
Requests and complaints Turn around
Promote cross sell of all banking products
Maintain accuracy of information given to customers
Have high awareness levels on KYC and Anti-money laundering Policy
Probe & identify financial needs on service calls and pitch relevant solutions in line with customer charter.
Ensure all sales pitches are made without no mis-selling
Use S2S palette to identify eligibility and register dispositions for analysis KNOWLEDGE / SKILLS / EXPERIENCE
Fresher or with 1-2 years of experience
Excellent communication skills in written and verbal English
Basic computer skills
Strong service orientation
Willingness to learn additional products