Client Care Executive - Personal Clients
Standard Chartered
Chennai, India
3d ago

About Standard Chartered

We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.

To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.

We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation.

This in turn helps us to provide better support to our broad client base.

JOB ROLE

  • To handle inbound customer calls while providing consistent delivery of customer delight relating to queries or problem resolution keeping focus on SCB’s motto of customer Charter Policy. KEY RESPONSIBILITIES
  • Handle inbound customer calls quickly and effectively, and take help from phone banking officers where necessary
  • Sign up customers for I-Banking
  • Route calls through IVR where applicable
  • Maintain contact records to reflect current information
  • Requests and complaints Turn around
  • Promote cross sell of all banking products
  • Maintain accuracy of information given to customers
  • Have high awareness levels on KYC and Anti-money laundering Policy
  • Probe & identify financial needs on service calls and pitch relevant solutions in line with customer charter.
  • Ensure all sales pitches are made without no mis-selling
  • Use S2S palette to identify eligibility and register dispositions for analysis KNOWLEDGE / SKILLS / EXPERIENCE
  • Graduate
  • Fresher or with 1-2 years of experience
  • Excellent communication skills in written and verbal English
  • Basic computer skills
  • Strong service orientation
  • Willingness to learn additional products
  • Apply
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