Your key responsibilities
Overseeing Quality implementation and identify improvement opportunities
Accountable to ensure quality gates / process are followed
Be the first level internal Quality Control team for deliveries
Perform internal audits / cross audits on the engagements and guide the team for driving improvements
Good understanding of : InfoSec Data Privacy Compliance related matters Publishing monthly dashboard to leadership Service delivery dashboard and reporting
Responsible for ensuring that respective offering’s Process, Guidelines, Checklists and Templates including Standard Operating Procedures are up-to-date and published in QMS.
Ensure appropriate metrics dashboard is defined on project management tools for their competencies
Implementing Agile (Scrum), Waterfall methodologies for the project teams. Enable the project teams to adapt Agile and support the teams in Agile Implementations.
Facilitate project teams on process set up and metrics for their projects according to the scope and type of the project.
Ensure the defined processes and procedures are compiled through Process Compliance checks and Audits.
Plan and conduct project audits and monitor the effectiveness of process implementation at project level.
Perform Gap Analysis and suggest improvements to the delivery teams in reference to industry standard best practices.
Identify RED engagements, work with teams to mitigate risks
Perform reviews and identify actions to address the gaps.
To be a part of weekly connects with Delivery team members and govern the progress of improvement actions.
Process Implementation and Facilitation from Project Creation to Project Closure
Participating in the delivery status calls to monitor the status of the project closely and highlight the issues to the senior management thus helping the team in mitigating risks proactively
Identifying right metrics and performing Metrics Analysis to meet the organization KPIs.
Performing CSAT Analysis on the feedback received and enabling teams to score better CSAT.
Define metrics and perform metrics analysis for all the projects being handled to further help the team in analysing the root cause and improve quality.
Ensure the proactive risk management for Consulting projects on weekly basis
Be the Single Point of Contact for all Industry quality Certifications, work with team in implementing the requirements of the certifications
Supporting the Quality team for Organization initiatives driven by leadership like Productivity improvement, automation etc
skills and attributes for success
Strong communication skills and ability to collaborate with business delivery teams.
Strong team-player and self-started attitude.
Ability to create quality process documentation.
Well organized, attentive to details attitude.
To qualify for the role, you must have
College degree in related technology field (Computer, Engineering, Science, etc.)
Approximately 7 to 10 years of experience as a quality consultant in Software Delivery Excellence.
Knowledge on Quality Process & Improvement tools.
Should be able to handle Risk management and customer escalations.
Should be able to interact across different layers within the organization.
Additionally, good to have
Knowledge of project management tools like JIRA, TFS, Azure DevOps
Knowledge of DevOps and automation tools
Knowledge of Configuration Management
Exposure and knowledge about SDLC, Waterfall, SaFE Agile & Scrum methodologies
Ideally, you’ll also have
Ability to define processes for teams.
Experience in project audits and reviews.
Ability to drive process improvement initiatives.
Ability to analyse risks and metrics of projects.
What we look for
A Team of people with commercial acumen, technical experience and enthusiasm to learn new things in this fast-moving environment
An opportunity to be a part of market-leading, multi-disciplinary team of + professionals, in the only integrated global transaction business worldwide.
Opportunities to work with EY ServiceNow practices globally with leading businesses across a range of industries
What working at EY offers
At EY, we’re dedicated to helping our clients, from start ups to Fortune companies and the work we do with them is as varied as they are.
You get to work with inspiring and meaningful projects. Our focus is education and coaching alongside practical experience to ensure your personal development.
We value our employees and you will be able to control your own development with an individual progression plan. You will quickly grow into a responsible role with challenging and stimulating assignments.
Moreover, you will be part of an interdisciplinary environment that emphasizes high quality and knowledge exchange. Plus, we offer :
Support, coaching and feedback from some of the most engaging colleagues around
Opportunities to develop new skills and progress your career
The freedom and flexibility to handle your role in a way that’s right for you