Customer Happiness Executive - Voice Process - Travel (1-6 yrs) Gurgaon/Gurugram (After-Sales / Customer Service)
3D India Group
18h ago
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Customer Happiness Executive (voice Process)

Location : Gurgaon No of openings : 4

Please make sure candidate should qualify checklist written below :

Is the candidate Ok in working on Saturday or Sunday depending on the shift?

Is the candidate having good communication skills?

travel and hotel booking e-commerce website

Exp. 0.1 - 3.0 Year(s)

Annual Fixed CTC Min : 3.0 Lacs Max : 3.5 Lacs

Qualification Any Graduation, Any Post Graduation

No of openings 4

Recommended keywords : Voice Process, Customer Support

Target Companies : Internet / Ecommerce or Travel companies

Working days : 6

Shift timing : Rotational

Job Profile : Customer Happiness Executive

Who we are Launched in 2007, ixigo is India's leading travel search app, connecting over 80 million travellers with content & deals from over 25,000 online & offline travel & hospitality businesses.

  • Ixigo aggregates and compares real-time travel information, prices & availability for flights, trains, buses, cabs, hotels, packages & destinations
  • Our mission is to simplify the lives of travellers by building apps that make their travel search and planning hassle-free and it has won several awards in its journey, including the TiE-

    Lumis Entrepreneurial Excellence Award and the NASSCOM Top-10 Emerge Award. ixigo's investors include Sequoia Capital India, Fosun Kinzon Capital, SAIF Partners, MakeMyTrip & Micromax

    Role & Responsibility

    As a Customer happiness executive, you will be responsible to

  • Interact with customers to provide and process information in response to enquiries, issues, and requests and maintain a strict SLA for replies
  • Deep dive into actual issues / concerns raised by users and liase with internal teams to find a resolution
  • Be able to work across multiple channels to communicate with customers and handle queries via calls. Skills & Qualifications
  • Skills & Qualifications

  • Bachelor's degree with 1-3 year experience in customer service
  • You care deeply, genuinely and passionately about customer support as a career
  • You love engaging with and helping people via Calls
  • A saddened user saddens you
  • You're a good / legendary social media user and understand exactly how social media works (or doesn't work)
  • You possess the ability to explain solutions in an easy to understand, concise and fun language
  • You have excellent spoken English skills.
  • You are obsessed with getting to Inbox Zero
  • You are self-driven, ambitious, kind and ego-less, have superior organizational skills, integrity, a great follow through on tasks and obsessed with details
  • You are ready for anything. This is a startup. Things change like the Alaskan weather.
  • You can turn upset users into product evangelists!
  • You are persistent and never ever ever give up on a customer.
  • Flexible working on some weekends & holidays
  • Must Have

  • Excellent command over English & Hindi language
  • Must be flexible to work over weekends to respond on user queries
  • Good experience in resolving issues quickly
  • High energy and drive to work in a startup environment
  • Excellent Team Player
  • Compensation : Commensurate to skills & experience; comparable to the best in the industry.

    Culture : ixigems enjoy a fun and rewarding work atmosphere. We do not believe in hierarchies, and we encourage communication and constructive collaboration.

    We believe in the personal growth of individuals, creative approaches to solve real-world problems, and questioning the status quo

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