Implementation Engineer
Hyderabad, Andhra Pradesh, India
6d ago

When everything's connected, how we connect is everything and we'd like to connect with you too! We are looking for you to help us deliver exceptional customer experiences as an Implementation Engineer .

At TTEC, we help global brands provide a great experience to their customers, build customer loyalty, and grow their business.

We were founded on one guiding principle : customer experiences that are simple, inspired, and more human deliver lasting value for everyone.

Your role brings that principle to life.TTEC, a 50,000 employee, global customer experience pioneer, is opening a new information technology and data science center of excellence in Hyderabad where you'll have the opportunity to get in on the groundfloor of this expansion.

As a technologist, we know you’re in high demand. And we know it’s important you find the right fit for your future. Have ideas you want to contribute?

We’re listening. Looking for exposure to different clients, different technologies? It’s what we do. Want to make an impact on the future?

We’re innovating every day. Teamwork key? You'll have the opportunity to work on global projects with a knowledge-thirsty, international team.

Join our inclusive IT team and you’ll help create meaningful employee experiences that drive memorable customer experiences. What you’ll be doing

  • Configuration of omni-channel contact center, teams, services, and skills
  • Configuration of standard audio treatments
  • Internal / External UAT participan
  • Configuration of IDM, quality, and workforce management user profiles
  • Configuration of voice, chat, email and SMS interaction processing scenarios
  • What you’ll need to be successful

  • 1 to 2 years helpdesk or customer support experience with contact centers required.
  • Understanding or experience with enterprise software or Software as a Service model
  • Debugging, troubleshooting and Chrome experience. IE, FireFox, and Safari a plus
  • Knowledge of system integration solutions or product middleware
  • Experience with Call Center Technologies
  • Understanding of CRM, Interaction Management, CTI, Case Management and Technologies that Support these
  • LINUX experience a plus
  • HTML experience a plus
  • SQL Experience a plus
  • Basic understanding of macro language logic and commands
  • TTEC Values Lead Everyday

  • Do the Right Thing
  • Reach for Amazing
  • Seek First to Understand
  • Act as One
  • Live life Passionately
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