Associate Manager, BRM
Standard Chartered Bank
Chennai, India, Asia
29m ago

About Standard Chartered

We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.

To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.

We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation.

This in turn helps us to provide better support to our broad client base. The Role Responsibilitie


  • Support in Team management ranging from recruitment to appraisals & attrition management.
  • Support the Country, Regional and Group Process and Governance teams in minimising disruption to BAU activities.
  • Processes

  • Generating and distributing quality MI and Dashboards
  • Manage the generation and delivery of daily / weekly / monthly / quarterly Retail Process, Governance and assurance reports and executive dashboards accurately and timely.
  • Produce high quality output in a clear format that highlights actionable data points
  • Quality processing and execution of relevant key controls and checks for Retail Banking
  • Handle all queries relating to the reports and controls checks.
  • People and Talent

  • Adequate knowledge around advance Excel functionalities and ability to troubleshoot and resolve issues on these tools.
  • Develop familiarity with Retail Banking processes and key systems like eBBS / eCDD / Detica / C400 / CCMS / RLS / PDW etc.
  • Ensuring that the necessary trainings (on-the-job or classroom) are conducted and contribute required job knowledge for team success.
  • Risk Management

  • Ensure adherence to all key controls and checks.
  • Ensuring that proper backups are being arranged for critical reports.
  • Governance

  • Compliance with all relevant policies and procedure, guidelines, rules & regulations.
  • Proper documentations like EUC, BIA, BCP, BID, Migration Checklists, SLAs, Recharge Documents, DOI, Change Templates etc.
  • needs to be documented appropriately.

    Regulatory & Business Conduct

  • Display exemplary conduct and live by the Group’s Values and Code of Conduct.
  • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank.
  • This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

  • Lead to achieve the outcomes set out in the Bank’s Conduct Principles : Fair Outcomes for Clients; Effective Financial Markets;
  • Financial Crime Compliance; The Right Environment. *

  • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
  • Key Stakeholders

  • Group Retail Banking COO
  • Global Head Process, Governance and Assurance
  • Regional Client Experience, Process & Governance
  • Country Client Experience, Process & Governance
  • SBIM
  • Legal & Compliance
  • Internal Audit
  • Human Resources
  • Other Responsibilities

  • Mitigation of risk by providing accurate and timely information necessary to support management.
  • Protection of the Bank’s reputation. Bank’s ability to meet legal and regulatory obligations. Minimizing risk of Bank being used by money launderers.
  • Our Ideal Candidate

  • College graduate / Post Graduate of any business / analytics course.
  • Four to five years of experience working in Retail Banking operations, business analysis or project management
  • Prior experience in Operational risk management, audit or governance roles in a Retail Bank is preferred.
  • Adequate knowledge around advance Excel functionalities including pivot tables, lookups, creating macros including ability to troubleshoot and resolve issues on these tools.
  • Excellent written and verbal communication skills
  • Ability to prioritize projects, tasks and deliverables and manage dynamic priorities
  • Able to work under time pressure and adapt to changing requirements to produce prompt, reliable information to management for decision-making purposes
  • Results-driven and accountability-minded
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