Technical Enablement Specialist
Attend product training, as necessary to formulate content of training across different formats
Conduct audience analysis, create course design document and course deliverables
Create demos, simulations, and labs that teach learners how to use Automation Anywhere technology
Create and update course material for employees, customers, and partners per the approved design and Instructional approach.
Lead and manage the review cycles with Subject Matter Experts and other stakeholders and establish SLAs.
Project manage all aspects of planning, development and production of course
Attend product development / rollout meetings; communicate feedback to project team
Prepare reports detailing time spent on each development activity
Participate in Education Development team meetings
Conduct peer reviews
Research ways to improve education development process, as assigned by management.
Work on the complex projects and provide solutions that are highly creative
May act in a lead capacity in certain situations.
Would have strong course building skills using Articulate Storyline and Captivate
Be familiar with free, third party authoring software templates / tools for rapid development and release cycles.
Ability to work with vendors for some parts of the project depending on how the project work areas are assigned
Essential Competencies :
Excellent writing, communication and project management skills
Technical aptitude, ability to comprehend complex technical topics and present it to the learners with accuracy and clarity.
Awareness of training business issues and how they impact overall project plans.
Ability to quickly learn RPA technology
Ability to focus on achieving results
Ability to perform job functions at appropriate level of detail
Strives for maximum output within reasonable time and quality constraints
Proficient in curriculum development process and tools across all formats - eLearning, ILT, vILT, Certification, Others, as required.
Uses independent judgment and analytical skill to establish priorities and manage work plans individually for each project effectively
Reporting weekly / monthly on project status, risks and be able to spot challenges / risks ahead and re-plan project deliverables, as and when needed
At least 8+ years curriculum development experience in the technology products industry
Expertise in developing technical and product curriculums from design to publishing / presentation.
Excellent understanding of product development including product release lifecycles, PRBs, design and quality assurance
Experience in analyzing and presenting development plans, effort estimation for each phase, and establishing development SLAs.
Experience working across different delivery formats using the required applications / authoring tools.
Experience and Expertise in design methodologies and modern learning practices would be an added advantage.
Bachelor’s degree or equivalent required, preferably in English, Technical Communication or Education.
Master’s degree or equivalent preferred, preferably in Instructional Design, English, Technical Communication or Education.
Technical product certification, if any.