ITO Svc Delivery Cons III
DXC Technology
7d ago
source : Hireejobs

Provide expertise for IT infrastructure e g servers network application infrastructure e g SAP and related services e g Business Continuity throughout the lifecycle of a deal in accordance with contractually established terms and conditions and established technical standards Provides technical input solutions and recommendations to deal pursuit Engaged in and provides support for transition transformation efforts Monitors service delivery compliance to budget quality standards and customers and or internal businesses end user requirements Provides IT infrastructure and or application infrastructure lifecycle technical support including planning project management installation ongoing management monitoring troubleshooting and deinstallation following operational policies and processes that are compliant with industry standards e g Information Technology Infrastructure Library ITIL Manages the technical service relationship between the company and the customer and between the company and subcontractors vendors Works with the key customers and or internal businesses end user representatives Infrastructure Support Managers Client Manager and the Account Delivery Manager to retain customers and build the business ITO Service Delivery work is generally performed remotely from the company facility but may be performed at the customer s location when required justified Responsibilities Apply advanced technical knowledge to operate one or more technology areas e g server administration technical security management performance management or customer groups that are critical or highrisk Integrates technical knowledge and business understanding to create superior solutions for the company and for customers Incident Management Resolve single and cross technology incidents independently Work with team members to resolve unusually complex or cross technology incidents Escalation Management identify manage and lead escalations through L3 Work with others to help manage escalations through L5 Problem Management Proactively and reactively look for solutions to prevent problems from occurring in team technology area Change Management Implementation Independently review implement and verify changes solutions of high complexity and risk to meet customer and or trade IT infrastructure needs May lead or participate in a Change Advisory Board Patch and Security Management Apply patch and security changes per policy Proactively monitor the environment for patch compliance Analyze patches for compatibility with each customer or internal infrastructure environment Configuration Management Ensure Configuration Management Database CMDB entries are complete and accurate Solution Design Applies the company solutions to meet highly complex customer and or trade IT infrastructure needs Quality May provide feedback influence change in internal and or vendorprovided products service offerings Project Management Participate propose and or lead customer and internal projects across technology customers and or internal businesses end users areas including transformation Customer Relationship Management Influence with customers and or internal businesses end users regarding operational details solutions and proposals Becoming a trusted advisor to the customer Teamwork Work as part of a team which may be virtual global and or multifunctional Lead teams which address operational processes and policies in work area Seen as a resource to the team in one or more technical or business areas Becoming a trusted advisor inside and outside the team technology area Education and Experience Required Bachelors degree in Computer Science Engineering Business or related field or equivalent work experience May have Masters degree in related field Often holds entrylevel certification s in work field May hold intermediatelevel certification s in work field Typically 5 years of relevant experience Knowledge and Skills Typical skills include strong understanding of technology in direct responsibility developing understanding of other technology subareas General understanding of related technologies strong Customer Service General Project Management developing Influencing Others developing Customer Vendor Management developing Business Analysis developing General Financial Management

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