This role is mainly to support CXO's, Mac support, and other IT Helpdesk related activities.
1. Addressing user tickets regarding hardware, software and networking
2. Asking targeted questions to diagnose problems
3. Conduct remote troubleshooting
4. Customize desktop applications to meet user needs
5. Record technical issues and solutions in logs
6. Direct unresolved issues to the next level of support personnel
1. 4 to 6 years of experience IT Helpdesk, Asset Management, Gsuite, O-365, Windows & Mac OS Support, and CXO Support.
2. Working knowledge of office automation products and computer peripherals, like printers and scanners
3. Knowledge of network security practices and anti-virus programs
4. Ability to perform remote troubleshooting and provide clear instructions
5. Excellent problem-solving and multitasking skills
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