Cloud Support Engineer II - Database
1d ago
source : Shine

Amazon has built a reputation for excellence with examples of being the best in customer service, most trusted and most innovative company.

Amazon s technology business has a history and tradition of leading the world in web related technologies and services. Amazon Web Services (AWS) is seeking highly motivated Systems Engineers who are passionate about technology, want to work with the fastest growing Cloud Platform in the world and deliver extraordinary customer experience.

With AWS you have the chance to help individuals and businesses take their computing infrastructures and applications into the Cloud.

As a member of the AWS Support team, you will be at the forefront of Cloud technologies. You will be surrounded by people that are smart, passionate about cloud computing, and believe that world class support is critical to customer success.

AWS Support provides global technical support to a wide range of external customers as they build mission-critical applications on top of AWS services.

We are seeking people with strong Linux skills to join growing Premium Support team in Bangalore. You will be responsible for directly supporting customers from all over the world and be able to develop your skills across the AWS platform.

Since we re working in the Cloud, you will need to be very comfortable with networking technologies including DNS, TCP / IP, SSL, DHCP and Load Balancing.

If you fit the description, you might be the person we are looking for!

Every day will bring new and exciting challenges on the job while you :

Learn and use ground-breaking technologies

Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs

Interact with leading technologists around the world

Work directly with Amazon Web Service architects to help reproduce and resolve customer issues

Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services

Drive customer communication during critical events.,

Expert in one or more of following DB Engines with relative 9+yrs experience :

SQL Server

DB performance tuning and troubleshooting

Experienced setting up monitoring / alarming for production DB environments

Some experience with NoSQL technologies like DynamoDB , Redis, MongoDB, Cassandra or Riak

Linux / Windows system administration fundamentals.

Experienced with linux / Windows system monitoring and analysis

Good understanding of distributed computing environments

Good understanding on DNS, TCP / IP protocols.

Technology-related Bachelor s degree or equivalent work experience

Excellent oral and written communication skills

Excellent troubleshooting skills with customer service experience / strong customer focus

Self-starter who is excited about learning new technologies on a regular basis

Experience with query analyzers and query tuning / slow query optimization etc.

Exposure to Virtualization (VMware, Xen, Hypervisor)

Prior working experience with AWS - any or all of EC2, S3, EBS, ELB, RDS, Dynamo DB, EMR

Exposure to security concepts / best practices

Understanding on IPsec, VPN, Load Balancing, Iperf, MTR, Routing Protocols, SSH, Network

Monitoring / Troubleshooting tools

Experience in managing full application stacks from the OS up through custom applications

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