Take the next step in your career at ABB, working in a team that is dedicated to creating a future where innovative digital technologies allow greater access to cleaner energy.
Global Business Services-Global Travel Services (GBS-GTS) is a centralized GBS team that is responsible for Travel & Expenses (T&E) at ABB.
GBS-GTS fosters innovation, speed, and efficient travel management services with centralized administration and data transparency.
This is a GTS Corporate Card Specialist role, reporting to GTS Delivery Lead and will be based in Bangalore. You will be responsible to executing Corporate Card administrative processes and will be assisting & advising ABB employees globally on process and policies, managing and approving corporate card applications, cancellations and any personal / other changes via our workflow tool MyTravel in close collaboration with our vendor.
Your responsibilities Executing card application, cancellation, late payment follow up and reconciliation activities and processes, compliant with our policy and guidelines.
Being a consultant for ABB globally for level 2 support regarding Corporate Card administration, communicating process and solutions to end users in a professional and timely manner.
Identifying, diagnosing and resolving second-level help requests within our ServiceNow ticketing tool, in liaison with our Corporate Card vendor.
Entering requests utilizing ServiceNow ticketing tool and evaluating, categorizing and prioritizing requests. Documenting and entering actions taken and decisions made and referring tickets to other subject matter experts.
Identifying and escalating complex topics support beyond the capabilities of level two support or not resolved in a time specific manner based on service guidelines.
Following up with end users on aging tickets to keep them apprised on their ticket status, notifying customers / end users of major system issues and providing regular status updates on these issues.
Developing, maintaining and utilizing a knowledge base, written procedures and other Corporate Card guidelines / manuals for improving services and user assistance.
Providing input on new issues or escalating problems. Working in self-directed team to achieve performance goals and increase productivity and leading and / or participating in team projects when requested.
Living ABBs core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.
Your background Undergraduate degree or equivalent. 2-3 years of overall experience with knowledge of Corporate Card Administrator role / process (preferably AMEX) is a must.
Good Excel skills are a must. Knowledge of Outlook / Skype / One-Note / SharePoint / ppt / MS word. Knowledge in the Travel & Expense area and knowledge of Service Now workflow tool is an advantage.
Well organized and able work in an unstructured environment and contribute to streamlining of processes. Flexible to work for different time zones.
Basic project management skills, or proven record of any role in PMO for special assignments is of advantage. Very good English skills and interpersonal skills.