Job Description Assistant Facility Manager Soft Services
JLL AAFM will be functionally reporting directly to the JLL account operations manager / Regional Manager and operationally to the Client Account facility lead
Overall SPOC from JLL and Client for IAAFM operational deliverables
Adhere to the JLL Client account plan to ensure all the objectives mentioned in the account plan are understood and implemented as per the schedule
Prepare and present the MBR and QBR for Client Account and support the Account Manager
Work with the Account Manager on the JLL P&L for Client Account and meet the requirements as advised by the account manager
Co-ordinate with the Client Account facility lead for all such events and activities that are well within the scope of JLL for the timely deliverables
Work with respective heads towards adherence to all the statutory compliances at all times
Daily site walk through rounds & sharing of noted snags listing with M & E & Soft services team
Ensure quality delivery of Facility Management services as per the agreed timelines
Assign TT, Follow-up & seek Feedback from requestor to ensure call closure or Request status and commit on probable timing of call closure
End to End responsibility of maintaining Feel & Upkeep of entire facility
Developing and implementing procedures to ensure simplification and accuracy of work methods
Achievement of Service Level Agreement targets agreed jointly between JLL & Client Account
Ability to take difficult decisions to resolve conflict of interest for overall improvement of operations
Promotes positive, constructive and collaborative relations with superiors, subordinates, peers and clients
Maintain adequate stock levels of all consumables at all times
Work with the Account Manager and Client Account finance on budget forecasting, accruals, expense tracking
Build and be a part of the team that will provide a professional, value enabled service meeting or exceeding Client Account expectations
Performance of all team members are rated as per the JLL IPMP guidelines
All JLL team members to undergo Code of Ethics training without fail
Coordinate with the JLL Corporate team and EOS team for the annual training calendar and nominate yourself and team members for the O&M and soft services training
All leaves applied by the team members are approved keeping the business operations in mind and create standby during leaves
Ensure the team members are motivated to perform to their utmost potential and guide them wherever required
Finance & Commercial Management
JLL contract with Client Account and all vendor contracts and PO with JLL vendors are in place
Ensure all contract terms are well understood well by the team w.r.t. deliverables
All invoices along with all supporting documents from vendors are processed as per the timeliness and coordinate with the JLL finance teams for the payments
JLL invoices are raised to Client Account on the timelines without delay and coordinate for the payments accordingly
Ensure the stability of manpower deployed by sub-contractors & has adequate professional knowledge
Routinely Inspect all services to ensure performance measures are being maintained & documented
Assess performance of the sub-contractors based on key performance indicators criteria as agreed jointly between JLL & Client Account
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